- Koniag Government Services (Washington, DC)
- **Arlluk Technology Solutions,** a Koniag Government Services company, is seeking a Tier 1 Network Administrator to support **ATS** and our government customer ... investigate and resolve complex network issues escalated from the Tier 1 team. The Tier ...written and verbal communication skills + Ability to analyze technical data, identify patterns, and provide solutions + Strong… more
- V2X (Colorado Springs, CO)
- …enterprise network systems. This position serves as the key escalation between Tier 1 personnel and senior engineering staff, ensuring troubleshooting, incident ... needed in accordance with the Change Management process. + Hands-on technical position that provides Tier 2 technical expertise. + Performs site surveys,… more
- iconectiv (Bridgewater, NJ)
- …proprietary and critical business applications while providing outstanding customer service to our tier 1 customer. This person must demonstrate very good ... customer's data center in USA. Strong Customer service, strong technical and troubleshooting skills and other soft skills are...resolutions, and playbooks for operational continuity. Assist in training Tier 1 support and serve as SME… more
- Cardinal Health (Nashville, TN)
- …and drive business value. IT Service Center resolves client/customer technical issues through virtual, real-time communication with clients/customers in accordance ... IT ticketing tool. + Provide first-level troubleshooting and resolution for common technical issues including: + Password resets and account access issues + Email… more
- Applied Research Associates, Inc. (San Antonio, TX)
- …Access Program (SAP) environment. + Demonstrated ability to lead ticket resolution efforts and mentor Tier 1 staff. + Interest in advancing to Tier 3 Help ... If you are looking for a career as a Tier 2 Cloud Support agent and you are interested...wide range of related disciplines. The successful applicant will: 1 . Diagnose and resolve access, connectivity, and authentication issues… more
- Koniag Government Services (Washington, DC)
- … Tier 2 Help Desk Engineer will:** + Serve as an escalation point for Tier 1 Help desk + Install desktop, laptop, and tablet computers, peripherals, and ... LLC, a Koniag Government Services company, is seeking a Tier 2 Help Desk Engineer to support KITS and...software products + Provide desktop, laptop, and tablet computer technical support to agency users + Implement, maintain, test,… more
- CACI International (Springfield, VA)
- …growing IT team. In this role, you will serve as an escalation point for Tier 1 support and be responsible for maintaining and troubleshooting mission critical ... for hardware, software, database, custom software and network-related issues escalated from Tier 1 . * Administer and maintain servers (Windows, Linux, Solaris),… more
- Koniag Government Services (Huntsville, AL)
- …Functions, Responsibilities & Duties may include, but are not limited to:** The Tier 1 Help Desk Analyst will be responsible for providing first-level ... Services company **,** is seeking a Help Desk Analyst Tier I with a secret security clearance to support...and will play a crucial role in delivering exceptional technical support to our users. The ideal candidate possesses… more
- Leidos (Norfolk, VA)
- …independently or collaborate with team mates to resolve issues. Escalates to next tier technical support as necessary. + Supports users by fulfilling individual ... work in our Norfolk, VA office. This team provides Tier I technical software, hardware and network...**Basic Qualifications** + High school education or equivalent and 1 -3 years general experience, or equivalent combination of experience… more
- TEKsystems (Coppell, TX)
- …require very little effort, to mid-level troubleshooting to triage and/or resolve issues. Experience: 1 -2 years of helpdesk / call center experience 1 -2 years of ... oral communication Ability to learn and troubleshoot custom applications Non- Technical Requirements: Great "people skills" with demonstrated ability to communicate… more