- Trace Systems Inc (Shaw AFB, SC)
- …all technical support and O&M activities for VTC and multimedia systems; + Provide Tier 1 and 2 technical support for VTC and multimedia system issues; ... conference room with set-up VTC and operations; and provide training and technical assistance in troubleshooting equipment and connections as required; + Provide… more
- Leidos (Norfolk, VA)
- …through step-by-step solutions or may provide expertise to solve first and second tier technical support issues for end-users of the organization's products and ... with team mates to resolve issues. Escalates to next tier technical support as necessary. + Supports...or more experience supporting NNPI and/or SIPR in a Tier 1 role. + Ability to attain… more
- Koniag Government Services (Washington, DC)
- **Arlluk Technology Solutions,** a Koniag Government Services company, is seeking a Tier 1 Network Administrator to support **ATS** and our government customer ... investigate and resolve complex network issues escalated from the Tier 1 team. The Tier ...written and verbal communication skills + Ability to analyze technical data, identify patterns, and provide solutions + Strong… more
- V2X (Colorado Springs, CO)
- …enterprise network systems. This position serves as the key escalation between Tier 1 personnel and senior engineering staff, ensuring troubleshooting, incident ... needed in accordance with the Change Management process. + Hands-on technical position that provides Tier 2 technical expertise. + Performs site surveys,… more
- Koniag Government Services (Washington, DC)
- … Tier 2 Help Desk Engineer will:** + Serve as an escalation point for Tier 1 Help desk + Install desktop, laptop, and tablet computers, peripherals, and ... LLC, a Koniag Government Services company, is seeking a Tier 2 Help Desk Engineer to support KITS and...software products + Provide desktop, laptop, and tablet computer technical support to agency users + Implement, maintain, test,… more
- Leidos (Chantilly, VA)
- …**The Digital Modernization Sector at Leidos has an opening for a Tier II Network Technician** to support computer data communications systems, in providing ... solutions through network modeling. The job duties of the Tier II Network Technician are as follows: + The...or upgrades. (Knowledge of CISCO/Juniper RMA process). + Layer 1 and Layer 2 network experience (CAT5, SM/MM Fiber,… more
- General Dynamics Information Technology (Virginia Beach, VA)
- …of laptops, desktops, and Zero Clients. Provides technical support and troubleshooting to Tier 1 & 2 support. Deliver technical support to the Enterprise ... master new computer technology; maintain cooperative working relationships. + Interact with other Tier 1 , 2, and/or 3 teams or contractors to restore service… more
- Systems Engineering Solutions Corporation (Alexandria, VA)
- …and oversight for the planning, implementation, and ongoing operations of Tier 1 -3 systems. This position ensures that all technical aspects of the program ... matrices and preparing reports for leadership review Provide mentoring and technical guidance to Tier 1 staff to improve first-call resolution rates. Years… more
- NuAxis Innovations (San Francisco, CA)
- …researches, and resolves technical problems. + Responds to tickets assigned by Tier 1 . + Ensures all assigned tickets are updated and moving towards ... ** Tier II Service Desk Specialist** Location **San Francisco, CA** \# of openings ** 1 ** Salary Range (Min-Max) **00** **We are a federal IT company on a mission… more
- GCyber (St. Louis, MO)
- GCyber is hiring a Tier 1 Customer Service Representative, to support our newly awarded United States Coats Guard (USCG) Maverick contract. As the Tier 1 ... can within a 15-minute period or pass onto a higher- tier team at the Service Desk. + Respond to...Service Desk. + Respond to customer questions and troubleshooting technical issues related to hardware, software, and network problems.… more