- Insight Global (Oak Brook, IL)
- …years of experience in a Tier 1 IT Support or Technical Customer Service role. * Familiarity with basic troubleshooting techniques (eg, password resets, ... trained on their proprietary systems, but must possess some technical knowledge, experience working with a ticketing system, and...and Requirements We are seeking a dedicated and customer-focused Tier 1 Customer Support Representative to join… more
- AO Smith (Ashland City, TN)
- Water Heater Technical Support Agent - Tier 1 (Call Center) Date: Dec 4, 2025 Location(s): Ashland City, TN, US, 37015 Company: A. O. Smith Corporation ... Netherlands, and the United Kingdom. Primary Function To provide technical /troubleshooting assistance, general product information, warranty assistance, and parts… more
- ASM Research, An Accenture Federal Services Company (Dover, DE)
- …with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other ... The Tier 2 Technical Support Operations Analyst...ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …with day-to-day administration and ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other ... problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow_ . + _Develop.... + _Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed_ .… more
- Systems Engineering Solutions Corporation (Ashburn, VA)
- …and the rapid escalation and resolution of technical issues. Position Description: The NOC Tier 1 Shift Lead is responsible for overseeing a team of Tier ... verify accuracy, completeness, and compliance with established standards. . Train, coach, and mentor Tier 1 staff to develop technical and analytical skills,… more
- GovCIO (St. Louis, MO)
- …Submit a referral to this job (https://careers-govcio.icims.com/jobs/7003/ tier - 1 -customer- service -rep/job?mode=apply&apply=yes&in\_iframe= 1 ... **Overview** GovCIO is currently hiring for Tier 1 Computer User Support to...Service Desk. Respond to customer questions and troubleshooting technical issues related to hardware, software, and network problems.… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- Looking for a motivated and customer-focused Service Desk Technician ( Tier 1 .5) to join our support team operating within a secure Azure enterprise ... system, ensuring alignment with established SLAs and SLOs. + Troubleshoot and resolve Tier 1 .5-level issues related to Azure services, Microsoft Windows, and… more
- Applied Research Associates, Inc. (Raleigh, NC)
- …freedom, service and growth. If you are looking for a career as a Tier 1 Cloud Support and you are interested in designing, developing, and rapidly deploying ... and respond to requests based on priority and defined Service Level Agreements (SLAs). + Provision and manage user...within the ticketing system and contribute to internal documentation. ** Tier 1 Cloud Support Position Requirements:** +… more
- Koniag Government Services (Washington, DC)
- …ideal Tier 1 Help Desk Engineer will: + Provide frontline Tier I support service requests via ServiceNow ticketing, system, email, phone, and in-person ... LLC, a Koniag Government Services company, is seeking a Tier 1 Help Desk Engineer to support...interactions + Efficiently document and manage all service requests using the Service Desk ticketing… more
- Choisys Technology (VA)
- …hardware, software, and network issues that cannot be resolved at Tier 1 . This role requires strong technical expertise, the ability to work independently, ... environments. Responsibilities + Receive and resolve escalated incident tickets from Tier 1 support in accordance with CBP service level agreements (SLAs) +… more