- Leidos (Colorado Springs, CO)
- …proactive Tier 2 hardware maintenance + Updates or creates knowledge articles to allow Tier 1 to resolve without escalation to Tier 2 + Performs daily ... in a complex computing environment. Applicants will exercise comprehensive technical Systems Engineering knowledge in order to meet or...system checks for alerts or degradation of service or system + Provide systems engineering support to… more
- Capgemini (Lake Buena Vista, FL)
- …be engaged at times to participate in incidents that have exceeded the ability of Tier 2 to resolve. The scope of this position spans the data network, wireless ... have engineering or architectural elements * Resolve operational issues escalated from ACC Tier 2 and ensure documentation and training occurs to ensure Tier … more
- Trace Systems Inc (OK)
- …(WAN ) and Voice over Internet Protocol (VoIP) infrastructures. Provide high-level technical support for voice and data network systems, creates and maintains ... new and/or improved communication equipment and procedures. + Provide Tier 2 and/or Tier 3 network support...resolve network and system issues. + Monitor and resolve service requests in accordance with established SLAs. + Review… more
- Huntington Ingalls Industries (Virginia Beach, VA)
- …configurations, and support efforts + Collaborate with internal teams to support service continuity and improvement + Provide Tier 2/3-level support and ... scripts (eg, PowerShell, Bash) + Ability to perform root cause analysis, escalate technical issues appropriately, and deliver Tier 2/3 support + Strong written… more
- Leidos (Arlington, VA)
- …Technicians will handle new customer installs, small office moves, and technical refresh. Additionally, personnel are responsible for creating and maintaining a ... central repository for technical advice and solutions of network systems, software applications...assistance, automatic data processing support, hardware exchange, and repair service support. They will assist with reporting network performance… more
- Ford Motor Company (Dearborn, MI)
- …existing equipment. Lead the development of statements of work and issue purchase orders to tier 1 suppliers for the design and build of fluid fill systems. ... with respective VIS counterparts, plant maintenance, vehicle launch engineers, tier 1 suppliers, layout engineers, process and...skills? Will you be a leader, a changemaker, a technical expert, a culture builder or all the above?… more
- General Dynamics Information Technology (Bethesda, MD)
- …5+ years of related + **Required Skills & Experience:** + Demonstrated experience in providing Tier 1 and Tier 2 IT support on mission IT systems ... Required:** None **Job Family:** IT Infrastructure and Operations **Skills:** Customer Service , Technical Support,VTC **Experience:** 5 + years of related… more
- HCA Healthcare (Nashville, TN)
- …Provides tier 2 product support for assigned applications. Escalated support from tier 1 service operation teams. Including escalation contact and ... 3% to 9% of pay (based on years of service ) + Employee Stock Purchase Plan with 10% off...for diverse user bases. Leverages ITSM Knowledge base for tier 1 analysts to equip them for… more
- Belay Technologies (Annapolis Junction, MD)
- …the daily activities of configuration and operation of IT systems + Provides Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems ... with polygraph is required + Bachelor's Degree in a technical discipline from an accredited college or university is...of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 (Help Desk) and Tier… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- … Technical Training, Certification(s) or Degree * Required Experience: with 1 + years of experience technical discipline, or the equivalent combination ... that are monitored in the help desk and the Tier level responsibilities for the systems. + Provide IT... certifications or training, or work experience. * Required Technical Skills: 1 + years of directly related… more