- S&P Global (Houston, TX)
- …20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202. 1 - Middle Professional Tier I (EEO Job ... services within customer workflows. The goal is to facilitate excellent customer service as a value differentiator. This position is responsible for both remote… more
- EchoStar (Christiansburg, VA)
- …**Key Responsibilities:** + Partner with Customer Experience Agents to resolve technical customer issues, including service , global resets, and porting ... have the opportunity to work real time with Level 1 Agents who are on Phone with the Customers... Service Continuity Support team + Excellent customer service skills with the ability to explain technical… more
- Ford Motor Company (Dearborn, MI)
- …updates). + Serve as an escalation point for security incidents and service requests. **Basic Qualifications:** + Technical Expertise: In-depth knowledge of ... Dearborn, Michigan, USA and contours of deliverables are detailed below. 1 . Lead transformation of enterprise connectivity for connectivity across large… more
- Schrodinger (NY)
- …platforms (eg, Active Directory, Okta, LDAP) + Respond to and resolve Tier 1 and Tier 2 technical support escalations regarding desktop, server, network, ... crucial in maintaining operational excellence, minimizing downtime, and supporting the daily technical needs of our growing organization. **Who will love this job:**… more
- Hoar Construction (Birmingham, AL)
- …procedures, and knowledge base articles. + Provide advanced troubleshooting and resolution for complex technical issues escalated from Tier 1 and Tier ... support, and service delivery. + Participate in planning sessions and technical discussions with other departments to ensure alignment. + Ensure adherence to… more
- TekSynap (Ashburn, VA)
- …the representative for the first stage of escalation for Incidents. Responsible for managing Tier 1 and Tier 2 incident responses. Responsible for ensuring ... Support Manager supports the restoration of network infrastructure, and service operation as quickly as possible to minimize the...least Ten (10) Plus years of experience in equivalent technical field + Experience: A minimum of Ten (10)… more
- BAE Systems (Springfield, VA)
- …enterprise, government-managed Continuous Integration / Continuous Deployment (CI/CD) pipeline + Providing Tier 1 and Tier 2 support during non-business ... enterprise security services (ESS), implementing all applicable manual Security Technical Implementation Guides (STIGs), vendor hardening guides and ensuring timely… more
- AccentCare, Inc. (Austin, TX)
- …calls and email communication, diagnosing problems, and performing troubleshooting activities. + Provide Tier 1 & 2 support for executives and their admins, ... Information Technology preferred or 2 - 4 years of technical support experience + Certifications requested: IT Infrastructure Library...Auto-pilot, + Networking (TCP/IP, WINS, DNS, DHCP) + ITIL Service Management through Service Now + Single… more
- Vanguard (Wayne, PA)
- …vision for end-user services, aligning with enterprise IT and business strategies. + Lead and mentor technical support teams across Tier 1 , Tier 2, and ... innovation, and customer-centricity. Operational Excellence + Oversee daily operations of service desks, field support, and remote support teams to ensure SLAs,… more
- Defense Health Agency (Falls Church, VA)
- …(TQs): Your resume should demonstrate accomplishments that would satisfy the technical qualifications. TQ 1 : Demonstrated in-depth knowledge of the ... War for Personnel and Readiness (OUSW(P&R)). This is a Tier 3 level position and reports directly to the...an interdependent healthcare delivery system. Develop and update DHA-enterprise-wide 1 , 2, and 5-year health care delivery strategic plans… more