- TEKsystems (Overland Park, KS)
- …(eg, ServiceNow) with clear categorization and impact statements. - Escalate incidents to Tier 2 support based on defined runbooks and escalation matrix. Runbook ... progress on ticket resolutions during shifts. Collaboration & Reporting - Coordinate with Tier 2/ Tier 3 teams for unresolved/complex incidents. - Participate in… more
- Robert Half Technology (Nashville, TN)
- … is not required. Requirements Qualifications: + Prior experience in a Tier 1 helpdesk or technical support role is beneficial but not mandatory. ... 1 Helpdesk Analyst to join our client's IT support team. As a Tier 1...+ User Support : Provide friendly and efficient technical support to end-users via various channels,… more
- Insight Global (Oak Brook, IL)
- …others. Qualifications: * 2+ years of experience in a Tier 1 IT Support or Technical Customer Service role. * Familiarity with basic troubleshooting ... Tuesday 7AM-4PM We are seeking a dedicated and customer-focused Tier 1 Customer Support Representative...adapting to evolving processes. Key Responsibilities: * Provide first-level technical support via phone, email, and chat… more
- SAIC (Washington, DC)
- …include, but are not limited to: + Provide Tier 1 and Tier 2 technical support for remote and on-site system analysis and engineering support ... of national importance. SAIC is seeking Tier 1 and 2 Help Desk Support Specialists...Rapid-repository System (MARS) Advanced Development Operations (DevOps) and Sustainment Support (ADOS) program and provide on-site technical … more
- AO Smith (Ashland City, TN)
- Water Heater Technical Support Agent - Tier 1 (Call Center) Date: Aug 4, 2025 Location(s): Ashland City, TN, US, 37015 Company: A. O. Smith Corporation ... Netherlands, and the United Kingdom. Primary Function To provide technical /troubleshooting assistance, general product information, warranty assistance, and parts… more
- Insight Global (Davidson, NC)
- …. Skills and Requirements Minimum of 1 -2 years experience in a tier 1 technical support position providing break/fix and ... to ensure the team is ready to offer second and third level technical support . * Consults with MSC departments, associates, and business partners to ensure… more
- Quality Technology Services, LLC (Suwanee, GA)
- …Thurs **Responsibilities:** + Answer phones and respond to customer/employee requests + Provide tier 1 technical support to troubleshoot ... The **Operations Service Center Network Analyst ( Technical Customer Service Rep or TCSR)** will be...for critical/high tickets with OSC engineers **Basic Qualifications:** + 1 -2 years of Helpdesk, Application Support , Service… more
- Grifols Shared Services North America, Inc (Research Triangle Park, NC)
- …medicines, solutions and services in more than 110 countries and regions. **Summary:** The ** Tier 1 Technical Support Specialist (TSS) for Medical ... field of IVD** at the Grifols DxCTS (Diagnostic Customer Technical Support ) Team has the primary responsibility...primary responsibility of providing the highest quality service and support ( tier 1 ) to Grifols… more
- General Atomics (Aurora, CO)
- …and support operational objectives. + User Support and Communication: + Provide Tier 0- 1 technical support to users, answering queries and ... best practices for IT service management (ITSM). + Experience in Tier 1 or 2 technical support in a similar operations support or systems monitoring… more
- KBR (Bethesda, MD)
- …position based upon contract award Responsibilities Include: Provides first line ( Tier 1 ) IT technical support to end users for account administration, ... tools available to you. + Provides first contact resolution technical support via incoming phone calls, to...approved process guidelines. + Bring forward ideas, including one Tier 0 automation process, to innovate the Service Desk… more