- TEKsystems (Coppell, TX)
- …require very little effort, to mid-level troubleshooting to triage and/or resolve issues. Experience: 1 -2 years of helpdesk / call center experience 1 -2 years of ... oral communication Ability to learn and troubleshoot custom applications Non- Technical Requirements: Great "people skills" with demonstrated ability to communicate… more
- Systems Engineering Solutions Corporation (Alexandria, VA)
- …Science, or related discipline Program Description: The contractor shall provide IT Infrastructure support services, which includes Tier 1 Help Desk, ... of escalation across all tiers. Position Description: Supervises the Tier 2 support team, providing technical...Troubleshooting complex hardware, software, and network issues escalated from Tier 1 . Managing ticket queues .… more
- Robert Half Technology (Nashville, TN)
- …related to hardware, software, and network systems, serving as an escalation point for Tier 1 support . + Ticket Resolution: Handle escalated support ... seamless handover of escalated tickets. Requirements Qualifications: + Prior experience in a Tier 2 helpdesk or technical support role is essential.… more
- Leidos (Norfolk, VA)
- …users through step-by-step solutions or may provide expertise to solve first and second tier technical support issues for end-users of the organization's ... with team mates to resolve issues. Escalates to next tier technical support as necessary....or more experience supporting NNPI and/or SIPR in a Tier 1 role. + Ability to attain… more
- ASM Research, An Accenture Federal Services Company (San Antonio, TX)
- Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured ... (operating within a defined operating model and processes). Provides hardware/software support at the operating system-level across pre-defined server and network… more
- Koniag Government Services (Washington, DC)
- **Arlluk Technology Solutions,** a Koniag Government Services company, is seeking a Tier 1 Network Administrator to support **ATS** and our government ... investigate and resolve complex network issues escalated from the Tier 1 team. The Tier ...written and verbal communication skills + Ability to analyze technical data, identify patterns, and provide solutions + Strong… more
- V2X (Colorado Springs, CO)
- …enterprise network systems. This position serves as the key escalation between Tier 1 personnel and senior engineering staff, ensuring troubleshooting, incident ... integrity, respect, responsibility, and professionalism. As a Journeyman Network Operations Engineer ( Tier 2), you will provide mid-level operational support for… more
- Koniag Government Services (Huntsville, AL)
- …all IT-related inquiries and will play a crucial role in delivering exceptional technical support to our users. The ideal candidate possesses strong ... Duties may include, but are not limited to:** The Tier 1 Help Desk Analyst will be...Help Desk Analyst will be responsible for providing first-level technical support to end-users across the organization.… more
- CACI International (Springfield, VA)
- …our growing IT team. In this role, you will serve as an escalation point for Tier 1 support and be responsible for maintaining and troubleshooting mission ... skills and a passion for technology. **Responsibilities:** * Provide advanced technical support for hardware, software, database, custom software and… more
- Leidos (Norfolk, VA)
- …problems independently or collaborate with team mates to resolve issues. Escalates to next tier technical support as necessary. + Supports users by ... work in our Norfolk, VA office. This team provides Tier I technical software, hardware and network...and guiding users through step-by-step solutions or may provide technical support issues for end-users of the… more