• Help Desk Customer Service Representative

    Parsons Corporation (Centreville, VA)
    …to quality service delivery. **What Desired Skills You'll Bring:** + Expertise to adjudicate Tier 2 level inquiries + Efficiency in one or more language ... Active Top Secret/SCI clearance + High School Diploma and 2 years of experience with Tier 1...+ Ability to ensure a smooth transfer of the customer to the appropriate technical support group;… more
    Parsons Corporation (12/02/25)
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  • Level 2 Technical Support Analyst

    BAE Systems (PR)
    …a Remote Initial Support Analyst, you'll play a critical role in providing ** Tier 1** analysis and support for zero client, thin client, thick client, ... talented team, and make a significant impact on the customer 's operations. Our company values innovation, teamwork, and ...available based on position level and/or job specifics. **Level 2 Technical Support Analyst** **118365BR** EEO Career… more
    BAE Systems (11/18/25)
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  • Incident Support Manager

    Systems Engineering Solutions Corporation (Ashburn, VA)
    …incidents are managed in accordance with agency policies and processes, provides leadership for Tier 1 and Tier 2 incident responses, and drives continuous ... This program is required to provide ongoing support for the agencies Network Operations Center (NOC)...stage of escalation for Incidents. + Responsible for managing Tier 1 and Tier 2 … more
    Systems Engineering Solutions Corporation (11/13/25)
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  • ICAM Engineering Support Staff 24x7

    Leidos (Hanover, MD)
    …will be responsible for monitoring ICAM systems and providing Tier 1 & Tier 2 support . This includes supporting customers who are integrating with ... operational performance. + Provide Tier 1 & Tier 2 support , troubleshooting and...Document technical processes and update Confluence pages to enhance customer support . + Train and educate customers… more
    Leidos (10/24/25)
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  • Network/Systems Administrator 2 (Desktop…

    GovCIO (Washington, DC)
    …this job (https://careers-govcio.icims.com/jobs/6592/network-systems-administrator- 2 -%28desktop-and-system- support ... systems, software systems, and related procedures adhere to organizational values. Customer base will be exclusive to handling executive government officials and… more
    GovCIO (12/05/25)
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  • Senior Field Support Technician

    Beth Israel Lahey Health (Charlestown, MA)
    …entities and its affiliates. Using the Information Technology Service Management suite provided, this Tier 2 and 3 in-person support position is responsible ... 2 . Exhibits competence, commitment and accountability to coordinate customer support issues and ensure timely response,...Using the Information Technology Service Management suite provided, this Tier 2 and 3 in-person support… more
    Beth Israel Lahey Health (12/16/25)
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  • Senior Endpoint Device Engineer…

    Leidos (Washington, DC)
    …positive operational outcomes and customer service delivery. The role will review existing Tier 2 solutions to end point device issues and work with the team ... and provide sustaining engineering support for our customer program. Focus 60% engineering/automation and 30% Tier...able to work remote hybrid on-site in DC office 2 to 3 days a week. + M-22-09 Zero… more
    Leidos (12/10/25)
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  • Lead Customer Quality Engineer

    Eaton Corporation (Sumter, SC)
    …Manager to discuss and resolve product quality issues raised by customers. + Facilitate Tier meetings (Warranty Team Tier 2 ) ensuring escalation and closure ... inspection plans, test methods, and quality specifications, to ensure compliance with customer requirements. + Support deployment of Eaton Quality System… more
    Eaton Corporation (12/21/25)
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  • Customer Service Technician

    ProSphere Tek (Bossier City, LA)
    …to refer ongoing or unresolved issues to the appropriate technical, analysis, assurance, or engineering support team at Tier 2 . Individuals in this role must ... in this position will be required to be the Tier 1 first respondent to end-user requests for assistance...and Job Responsibilities** + Provide routine information technology (IT) customer support in maintaining computing systems, printers… more
    ProSphere Tek (12/29/25)
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  • Technical Support Technician Senior

    University of Kansas (Lawrence, KS)
    …technology-related field or relevant work experience. 2 . Experience providing technical support and excellent customer service in an academic environment. 3. ... customer requirements through first-contact resolutions with excellent customer service and satisfaction. Provide technical support ...and existing systems. This position also works closely with Tier 2 and other points of escalation… more
    University of Kansas (12/25/25)
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