- M. C. Dean (Annapolis Junction, MD)
- …endpoint devices. The position provides Tier 1 helpdesk support and support to Tier 2 (Escalation) problem identification, diagnosis and resolution ... and changing the world for the better. We are seeking a **System Administrator 2 ** to join our **Security and Electronic Systems (SES)** business Unit. As part of… more
- Precision Resource (Shelton, CT)
- …or equivalent (GED) (Associates degree preferred). + 2 + years of customer service or inside sales support experience (manufacturing environment highly ... succeed. If you're looking for a role where your customer service and manufacturing experience directly support ...and proficient in Excel. + Experience working with automotive Tier 1 or Tier 2 … more
- IT Concepts (Mclean, VA)
- …as the highest internal escalation point for complex incidents, outages, and requests beyond the Tier 1/ Tier 2 scope. + Diagnose and resolve advanced issues ... roadmap, compliance requirements, and commitment to an excellent user experience. Responsibilities: Tier 3 Escalation & Advanced Technical Support : + Serve… more
- ASM Research, An Accenture Federal Services Company (Portland, OR)
- **General Summary** Provides on-site Tier 2 technical end user support to an enterprise of roughly 4500 users in a Microsoft Windows environment. Work on a ... problems or defective products to vendors, technicians, or next tier for service. + Collaborates with team members to...mobile devices + Demonstrate the highest possible standards of customer support and produce maximum customer… more
- M. C. Dean (Falls Church, VA)
- …+ Resolve complex system issues for physical security systems and networks. + Triage customer support calls, providing Tier 1 help desk support ... success in this role. + Manage physical security system support to meet service level agreements. + Analyze physical...to obtain a SECRET clearance is REQUIRED** **Education:** + 2 + Years of Experience with a Bachelor's Degree in… more
- Innovation Associates, Inc. (Indianapolis, IN)
- …in leading technical resolutions across iA's customer base. This role provides daily support to iA Tier 2 technicians by troubleshooting customer ... with iA's products through knowledge sharing and development of Tier 2 Technicians. + Develop and maintain...use of established methodologies, tools and techniques to resolve customer support cases, coordinate resources (internal and… more
- Wheeler Machinery (Salt Lake City, UT)
- …within the Technical Services function. **Ticket Management:** + Assess, plan, and resolve Tier 2 & 3 issues efficiently and effectively to ensure minimal ... stringent security best practices. The position involves providing level 2 & 3 technical support , addressing a...transferred calls to assist with escalated incidents or VIP customer support needs, ensuring a seamless escalation… more
- Valet Park of America (Springfield, MA)
- …able to operate independently at Tier 1 + Upper band ($61k-$65k): Strong Tier 1 ownership with some Tier 2 overlap (networks, deployments, testing) ... experiencing fast-paced growth, and take pride in providing superior customer service and the quality of our employees. To...staff. This is a great opportunity for someone with 1- 2 years of professional experience and is looking for… more
- Northrop Grumman (Huntsville, AL)
- …inclusive team. As a Program or Principal Program Planning and Scheduling Analyst (Level 2 or Level 3 **),** you'll be integral in missions of paramount importance, ... SMC2 operating unit. **Roles and Responsibilities** + Provide Engineering planning/scheduling support to Integrated Product Teams (IPTs) and Control Account Managers… more
- Leidos (Meridian, ID)
- …in resolving outages or degradations in service. *Serve as the primary point of contact for Tier 1 and Tier 2 agents to report suspected network outages. ... operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and...candidate will serve as an escalation point for the Tier I and II technical Service Desk, providing software,… more