- Leidos (Hanover, MD)
- …will be responsible for monitoring ICAM systems and providing Tier 1 & Tier 2 support . This includes supporting customers who are integrating with ... operational performance. + Provide Tier 1 & Tier 2 support , troubleshooting and...Document technical processes and update Confluence pages to enhance customer support . + Train and educate customers… more
- M. C. Dean (Annapolis Junction, MD)
- …endpoint devices. The position provides Tier 1 helpdesk support and support to Tier 2 (Escalation) problem identification, diagnosis and resolution ... and changing the world for the better. We are seeking a **System Administrator 2 ** to join our **Security and Electronic Systems (SES)** business Unit. As part of… more
- Beth Israel Lahey Health (Charlestown, MA)
- …entities and its affiliates. Using the Information Technology Service Management suite provided, this Tier 2 and 3 in-person support position is responsible ... 2 . Exhibits competence, commitment and accountability to coordinate customer support issues and ensure timely response,...Using the Information Technology Service Management suite provided, this Tier 2 and 3 in-person support… more
- Leidos (Washington, DC)
- …positive operational outcomes and customer service delivery. The role will review existing Tier 2 solutions to end point device issues and work with the team ... and provide sustaining engineering support for our customer program. Focus 60% engineering/automation and 30% Tier...able to work remote hybrid on-site in DC office 2 to 3 days a week. + M-22-09 Zero… more
- TEKsystems (Stayton, OR)
- Overview: We are seeking a customer -focused Desktop Support Technician to provide Tier 1 and Tier 2 technical assistance for end users. This role ... support via phone, email, and in person, including Tier 1 and Tier 2 ...Exchange for email configuration and troubleshooting. + Deliver exceptional customer service by communicating clearly and professionally with end… more
- University of Kansas (Lawrence, KS)
- …technology-related field or relevant work experience. 2 . Experience providing technical support and excellent customer service in an academic environment. 3. ... customer requirements through first-contact resolutions with excellent customer service and satisfaction. Provide technical support ...and existing systems. This position also works closely with Tier 2 and other points of escalation… more
- IT Concepts (Mclean, VA)
- …as the highest internal escalation point for complex incidents, outages, and requests beyond the Tier 1/ Tier 2 scope. + Diagnose and resolve advanced issues ... roadmap, compliance requirements, and commitment to an excellent user experience. Responsibilities: Tier 3 Escalation & Advanced Technical Support : + Serve… more
- Eaton Corporation (Sumter, SC)
- …Manager to discuss and resolve product quality issues raised by customers. + Facilitate Tier meetings (Warranty Team Tier 2 ) ensuring escalation and closure ... inspection plans, test methods, and quality specifications, to ensure compliance with customer requirements. + Support deployment of Eaton Quality System… more
- M. C. Dean (Falls Church, VA)
- …+ Resolve complex system issues for physical security systems and networks. + Triage customer support calls, providing Tier 1 help desk support ... success in this role. + Manage physical security system support to meet service level agreements. + Analyze physical...to obtain a SECRET clearance is REQUIRED** **Education:** + 2 + Years of Experience with a Bachelor's Degree in… more
- ProSphere Tek (Bossier City, LA)
- …to refer ongoing or unresolved issues to the appropriate technical, analysis, assurance, or engineering support team at Tier 2 . Individuals in this role must ... in this position will be required to be the Tier 1 first respondent to end-user requests for assistance...and Job Responsibilities** + Provide routine information technology (IT) customer support in maintaining computing systems, printers… more