- Precision Resource (Shelton, CT)
- …or equivalent (GED) (Associates degree preferred). + 2 + years of customer service or inside sales support experience (manufacturing environment highly ... succeed. If you're looking for a role where your customer service and manufacturing experience directly support ...and proficient in Excel. + Experience working with automotive Tier 1 or Tier 2 … more
- ASM Research, An Accenture Federal Services Company (Portland, OR)
- **General Summary** Provides on-site Tier 2 technical end user support to an enterprise of roughly 4500 users in a Microsoft Windows environment. Work on a ... problems or defective products to vendors, technicians, or next tier for service. + Collaborates with team members to...mobile devices + Demonstrate the highest possible standards of customer support and produce maximum customer… more
- TEKsystems (Nashville, TN)
- …to use technology efficiently and securely. This role provides advanced Tier 1/ Tier 2 technical support , performs deskside and remote troubleshooting, ... and ensures high-quality customer service. Responsibilities include installing, configuring, and maintaining endpoint...resolution steps. + Escalate incidents beyond scope to appropriate Tier 2 /3 teams with complete technical context… more
- Innovation Associates, Inc. (Indianapolis, IN)
- …in leading technical resolutions across iA's customer base. This role provides daily support to iA Tier 2 technicians by troubleshooting customer ... with iA's products through knowledge sharing and development of Tier 2 Technicians. + Develop and maintain...use of established methodologies, tools and techniques to resolve customer support cases, coordinate resources (internal and… more
- Wheeler Machinery (Salt Lake City, UT)
- …within the Technical Services function. **Ticket Management:** + Assess, plan, and resolve Tier 2 & 3 issues efficiently and effectively to ensure minimal ... stringent security best practices. The position involves providing level 2 & 3 technical support , addressing a...transferred calls to assist with escalated incidents or VIP customer support needs, ensuring a seamless escalation… more
- Northrop Grumman (Huntsville, AL)
- …inclusive team. As a Program or Principal Program Planning and Scheduling Analyst (Level 2 or Level 3 **),** you'll be integral in missions of paramount importance, ... SMC2 operating unit. **Roles and Responsibilities** + Provide Engineering planning/scheduling support to Integrated Product Teams (IPTs) and Control Account Managers… more
- Leidos (Meridian, ID)
- …in resolving outages or degradations in service. *Serve as the primary point of contact for Tier 1 and Tier 2 agents to report suspected network outages. ... operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and...candidate will serve as an escalation point for the Tier I and II technical Service Desk, providing software,… more
- Autodesk (Atlanta, GA)
- …Support leads a global team of Tier II Technical Support Specialists responsible for advanced customer escalations, product-level troubleshooting, and ... improvements, tooling enhancements, and automation initiatives. **Enablement & Onboarding** + Support onboarding for new Tier II Specialists through structured… more
- Sierra Nevada Company, LLC (Sparks, NV)
- …conferencing systems and conference rooms + Responsible for providing outstanding customer -centered quality support and service ensuring the highest levels ... Associate's Degree in a related field of study with 2 or more years of relevant experience + Higher...US Security Clearance is required** **Preferred:** + ITIL Tier II desktop support + Security+ NetworkThis… more
- Lockheed Martin (Langley Air Force Base, VA)
- … customer , you will wear many hats; system admin, data management, network admin, and tier 1 and 2 support duties\. IMIS Administrators are generally the ... of working various shift hours to include weekends to support customer mission requirements\. * Candidates offered...possess to be considered for this position: * Two \( 2 \) years combination of the below skills: \- UNIX/Solaris/Linux… more