- Intuit (Plano, TX)
- …Management** + Lead, inspire, and develop a geographically distributed US based team of Tier 2 technical specialists across multiple product domains. + Foster a ... strategy** is strongly preferred. + Deep understanding of **SaaS platforms** , customer support systems, and customer success best practices. + Outstanding… more
- IT Concepts (Washington, DC)
- …can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring a Tier 2 Desktop Support Analyst to support the ... Department of Commerce. Responsibilities: + Provide end-users exceptional Tier 2 desktop support , addressing hardware, software, and network-related issues.… more
- Trace Systems Inc (Portsmouth, VA)
- …issues that cannot be resolved at Tier 2 will be forwarded to Tier 3 support for assistance and resolution. + Create and manage tickets, ensuring proper ... Job Overview Job Title: IT Service Desk Support - Tier II Location: Portsmouth,... for complex hardware/software problems beyond the scope of Tier 2 . + Process System Authorization Access… more
- Koniag Government Services (San Antonio, TX)
- **Koniag Data Solutions, LLC,** a Koniag Government Services company, is seeking a Tier 2 Level Systems Administration Support Services to support KDS ... military hospitals, medical clinics, and dental clinics. + Serves as a top- tier expert responsible for shaping and overseeing the implementation of DHA's… more
- BAE Systems (Jacksonville, FL)
- …related field (or equivalent experience) + 2 years of experience in Tier and IT support , with hands-on expertise providing initial troubleshooting for ... enable our customers to achieve their missions. As a ** Tier 1 Initial Support Analyst** , you'll...you'll play a critical role in providing exceptional IT support to the customer . You'll be part… more
- Imagine One Technology & Management (Norfolk, VA)
- … to the US Navy. We are looking for **Night Shift Service Desk Specialist / Command Center** to support a Tier 2 and Tier 3 Command Center in Norfolk, VA ... + Provide tier 1, tier 2 and tier 3 support ...to communicate technical ideas in user-friendly language. + Strong customer service orientation and the ability to work in… more
- IntelliDyne (Washington, DC)
- Deskside Support Manager- Tier 2 Status: Exempt Location: Washington, DC (Hybrid 3 days onsite/ 2 remote) Salary Range: $110k to $130k Clearance: Secret ... Responsibilities: + Be the primary customer service champion of the program. + Design effective...related field + Must possess an HDI certification (Ex. Support Center Manager or Desktop Support Manager)… more
- CoStar Realty Information, Inc. (Richmond, VA)
- Tier 2 IT Support ...professional manner via telephone, email, remote tools and hands-on support . Great customer service should be your ... real estate. We are looking for an experienced IT Support Specialist to join our team. In this role,...A track record of commitment to prior employers + 2 + years of experience in corporate IT or Service… more
- Koniag Government Services (San Antonio, TX)
- …most complex system issues, serving as the escalation point for Tier 1 and Tier 2 support teams. + Conducts in-depth performance analysis and capacity ... 3 Level Systems Administration Support Services to support KDS and our government customer at...and technical specifications. + Works independently, providing mentorship to Tier 1 and Tier 2 … more
- ASM Research, An Accenture Federal Services Company (Palo Alto, CA)
- …taken, or installation activities and ensures timely resolution of issues. + Provides support to end users on a variety of moderately complex issues. Responds to ... telephone calls, email and personnel requests for technical support . + Applies diagnostic techniques to identify problems, investigate causes and recommend solutions… more
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