- ASM Research, An Accenture Federal Services Company (Palo Alto, CA)
- …taken, or installation activities and ensures timely resolution of issues. + Provides support to end users on a variety of moderately complex issues. Responds to ... telephone calls, email and personnel requests for technical support . + Applies diagnostic techniques to identify problems, investigate causes and recommend solutions… more
- Koniag Government Services (San Antonio, TX)
- …most complex system issues, serving as the escalation point for Tier 1 and Tier 2 support teams. + Conducts in-depth performance analysis and capacity ... 3 Level Systems Administration Support Services to support KDS and our government customer at...and technical specifications. + Works independently, providing mentorship to Tier 1 and Tier 2 … more
- Koniag Government Services (Washington, DC)
- …Government Services company, is seeking a Tier 1 Network Administrator to support **ATS** and our government customer in Washington, DC. **This position ... three weeks paid time off, and more. We are seeking an experienced Tier 2 Network Administrator to investigate and resolve complex network issues escalated from… more
- CACI International (Springfield, VA)
- …and forensic artifact handling and analysis. When a CIRT is stood up, all contractors in support of CSOC Tier 2 services will be under the direct control ... CSOS Analyst - Tier 2 Job Category: Information Technology...be part of a high-performing group dedicated to our customer 's missions and driven by a higher purpose -… more
- Comerica (Farmington Hills, MI)
- Job Description Contact Center Agent Tier 2 Summary This position is responsible for contributing to the overall success of our National Contact Center by ... periods of time and using a headset for communicating with customers by phone. Customer Support Provide remarkable customer service by handling inbound and… more
- TekSynap (Arlington, VA)
- …with the highest levels of management. + Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and DISAC 310-175-9. + Must have ... of the Technical Control Facility Service Desk. + Provide Tier -II Work Center support to receive and...a Top Secret/SCI clearance **Overview** We are seeking a Tier 2 Helpdesk Lead CAB Manager for… more
- TekSynap (Bethesda, MD)
- **Responsibilities & Qualifications** **RESPONSIBILITIES** The ** Tier 2 /3** **Mission IT** ** Support Analyst** will resolve mission-impacting IT incidents ... may be substituted + 2 + years of Tier 2 /3 support in a...access issues, and security hygiene. + Strong communication and customer service skills. **PREFERRED QUALIFICATIONS** + ITIL v4 or… more
- Insight Global (Braintree, MA)
- …= expert) * Cisco / Meraki Networking (Routers, Switches, ASA, VPN) -- experience with Tier 2 support of this architecture/technologies * Printing and MS ... local healthcare client of ours is looking for a Tier 3 Support Specialist to join their...* Microsoft Deployment Tools (MDT) Server experience -- level 2 or 3 skillset with this application (level … more
- CACI International (Peterson AFB, CO)
- Tier 2 IT Technician Job Category: Service...management and security solution, as well as CONUS/OCONUS field support and life cycle support for end user ... mission operations. We have an exciting opportunity for a Tier 2 IT Technician to join our...+ Technical team member responsible for providing systems administration support services. + Responsible for maintenance and sustainment. +… more
- ASM Research, An Accenture Federal Services Company (Oak Ridge, TN)
- The Service Desk ( Tier 1) Support Contractor will serve as the primary point of contact for all end-user IT issues, requests, and inquiries. This role requires ... strong technical troubleshooting skills, customer service excellence, and the ability to manage incidents...Ridge, TN and requires full on-site. + Provide comprehensive Tier 1 Service Desk support , including incident… more