- Northrop Grumman (Elkridge, MD)
- …**What You'll get to Do** **Responsibilities** + Provide Tier 1 and Tier 2 technical support (Domain Administration, System Administration, and Network ... those missions. By joining in our shared mission, we'll support expanding your personal network and developing skills, whether...+ Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and… more
- William C Brown Inc (Springfield, VA)
- …provide on-site and remote resolution support for trouble calls, and provide TIER 2 /3 support of Unix/Windows workstations and servers, including Web ... all of the client/server/storage/network devices, mobile devices, etc.* Provide Tier 2 and Tier 3...Tier 3 problem identification, diagnosis and resolution* Provide support for the escalation and communication of status to… more
- Terracon (Olathe, KS)
- …cannot be resolved in 20 minutes to either a more senior IT Service Desk level or tier 2 support . + Create, modify and/or delete user accounts per Terracon ... to Terracon employees on a variety of technical and support issues including or involving the following but not...the level used in the corporation as well as desktop and laptop hardware. + Experience with Microsoft Office… more
- CACI International (Sterling, VA)
- …provide a centralized knowledge repository for assigned applications suites + Manage a Tier 2 Enterprise Service Desk team across multiple portfolios supporting ... + Helping reproduce and diagnose problems + Providing remote support to users for network and desktop ...the problem to ensure a timely resolution + Providing second- tier support to end-users for either PC,… more
- CoreSite (Denver, CO)
- …tools experience. + Knowledgeable in Active Directory administration, remote desktop support , and multi-factor authentication platforms. + Proficient ... accuracy. + Serve as the primary escalation point for Tier 1 issues before elevating to higher support...or equivalent work experience. + 5+ years of IT support experience, with at least 2 + years… more
- TEKsystems (New Haven, CT)
- …use of their desktop equipment by instructions and informational interactions. Provide Tier I and Tier II support for University applications, including ... as a Mid Level Service Desk Analyst (strictly phone support ). Must have prior phone support /call center...and backup restoring as well, mail email is outlook. Tier 1 and 2 troubleshooting. Must haves… more
- Trace Systems Inc (OK)
- …to upgrade to new and/or improved communication equipment and procedures. + Provide Tier 2 and/or Tier 3 network support for complex enterprise WAN and ... LAN environments. + Deliver Tier 2 and/or Tier 3 support ...with established SLAs. + Review and assist in developing desktop management policies and procedures for enterprise use. +… more
- Lake Erie College of Osteopathic Medicine (Jacksonville, FL)
- …of critical incidents; + Escalate more involved problems to the appropriate Tier 2 and Tier 3 support teams; + Quickly and accurately determine ... communications manager; + Configure workstations for end users utilizing a standard desktop configuration; + Provide end user support for on-site… more
- Leidos (Colorado Springs, CO)
- …Ensures the availability of mission critical launch communications systems through proactive Tier 2 hardware maintenance + Updates or creates knowledge articles ... opening for a **Voice and Hardware Systems Engineer** to support a client's requirements in a challenging and dynamic... Tier 1 to resolve without escalation to Tier 2 + Performs daily system checks… more
- Trace Systems Inc (Shaw AFB, SC)
- …"glue-ware" to support operational client applications and security patches; + Provide Tier 2 technical support ; + Install, configure, operate, manage, ... complex/advanced network, client and end-user connectivity issues escalated by Tier 1 or 2 technical support...+ Provide technical assistance for assigned projects; + Provide desktop , server and software application integration support ;… more