• Tier 1 Help Desk Analyst

    IBM (University Park, PA)
    …ticketing system, ensuring timely resolution or escalation * Escalate unresolved issues to Tier 2 or Tier 3 support teams as needed * Assist with ... Tier 1 Help Desk Analyst to provide first-level support for end users experiencing technical issues. This role...environment. * Knowledge of Active Directory, VPNs, and remote desktop tools. IBM is committed to creating a diverse… more
    IBM (07/31/25)
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  • Service Desk Technician Tier I

    Leidos (Odenton, MD)
    …that customers have confidence that their issues are being actively addressed. + Escalate to Tier 2 and Tier 3 System Administrators and Engineers when ... Technician responsible for deskside and remote end user customer support for a DOD customer in Fort Meade MD....knowledge base documentation as required. + Image laptop and desktop computers + Create and manage end user accounts… more
    Leidos (08/02/25)
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  • Analyst ( Tier I) - End User Engineering…

    RKON (Chicago, IL)
    …contact methods (phone, ticket (email/portal), chat, etc. + Provides Level 1 and 2 support for incidents (problem/issues) or service requests related to ... Analyst ( Tier 1), End User Engineering About us: RKON...desktop versions including basic "how to" questions. + Support mobile device configuration, mobile device management (MDM), provisioning,… more
    RKON (07/19/25)
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  • PC Support 2

    Insight Global (Melville, NY)
    …Minimum of 3 years experience in a tier 2 technical support position providing break/fix and desktop support services required. Solid understanding ... internal resources. Must have excellent customer service skills related to providing desktop support . Solid verbal and written communication and documentation… more
    Insight Global (07/15/25)
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  • System Administrator 2

    M. C. Dean (Annapolis Junction, MD)
    …endpoint devices. The position provides Tier 1 helpdesk support and support to Tier 2 (Escalation) problem identification, diagnosis and resolution ... for the better. We are seeking a **System Administrator 2 ** to join our **Security and Electronic Systems (SES)**...of virtual hypervisors to include VMware and Hypervisor. + Support configuration and maintenance of Virtual Desktop … more
    M. C. Dean (07/15/25)
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  • Lenel System Administrator 2

    M. C. Dean (Norfolk, VA)
    …+ Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation. + Communicate with customers, manufacturers, vendors, ... the better. We are seeking a **Lenel System Administrator 2 ** to join our **Security and Electronic Systems (SES)**...engineering and integrators on new system design + Provide tier II/III support for customer issues reported… more
    M. C. Dean (07/15/25)
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  • Client Technologies Technician

    Trinity Health (Albany, NY)
    …desktop hardware. Maintains desktop software and hardware. Supports mobile workforce. Provides Tier 2 support to ITS users for basic software and ... printer, etc.) at users' locations. + Provides desk-side end-user Tier 2 support and problem...or PC certification (A+, Network+, etc.) desirable. + Microsoft desktop operating system / applications installation and support… more
    Trinity Health (08/01/25)
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  • Virtual Application Delivery Engineer (VDI)

    US Tech Solutions (Atlanta, GA)
    …and configuration into the respective application virtualization platforms while providing tier three support for applications hosted within said platforms. ... collaborative environment. **Engineering/Primary Responsibilities** + Architect, build, maintain, and support virtual desktop delivery platforms based on… more
    US Tech Solutions (07/18/25)
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  • IIT Support Specialist

    HCA Healthcare (Pooler, GA)
    …meet their educational goals. This position is fora Tier 1 IT desktop support Technician with at least 2 years of experience that can handle the demand ... case basis. + **Experience** : Minimum two years' experience in IT desktop support , customer service, helpdesk, and general technology support . +… more
    HCA Healthcare (08/03/25)
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  • System Administrator 2

    M. C. Dean (District Of Columbia, DC)
    …networks + Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation as needed + Communicate with customers, ... industries. Responsibilities **Job Duties and Responsibilities:** The Systems Administrator 2 is responsible for the day-to-day management, maintenance, and … more
    M. C. Dean (07/15/25)
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