- International Rescue Committee (New York, NY)
- …by planning communication, training, and adoption strategies across regional teams. Support + Provide Tier 2 and Tier 3 technical support and solve complex ... service delivery. This role offers you the chance to lead a diverse and ambitious team, fostering a culture...by preparing reports and publishing regular newsletters for the Helpdesk team + Assist with budgeting for tools, software,… more
- State of Georgia (Fulton County, GA)
- …experience in managing an IT Help Desk/Support team. 2 . 3 years of experience providing tier 2 or 3 level IT support in an enterprise environment. 3. 2 ... ensures they comply with company guidelines. This includes IT helpdesk and support technicians. 2 . Function as...technology solutions and recommendations. 9. Function as the technical lead for IT systems and infrastructure projects as needed.… more
- Public Consulting Group (Nashville, TN)
- …use of the system for end users and administrators as needed . Provide Tier 2 or 3 support via Zendesk ( helpdesk ) for EDPlan Innovations . Ability to manage ... agencies to improve lives. Founded in 1986, PCG employs approximately 2 ,000 professionals throughout the US-all committed to delivering solutions that change… more
- Arena Technical Resources, LLC (Rockville, MD)
- …experienced and technically proficient Senior IT Infrastructure & Systems Engineer to lead the management and maintenance of our company's IT infrastructure. This ... - Ensure secure and reliable connectivity across all systems. Helpdesk Oversight - Serve as the primary liaison and...tickets to ensure timely and effective resolution. - Provide Tier 3 support for complex or unresolved issues escalated… more
- Chenega Corporation (Albuquerque, NM)
- …practices for Data Centers. + Perform Help Desk activities such as answering helpdesk phones/email/fax after-hours from the regular scheduled helpdesk support. + ... + Associate's degree or combination of education and experience. + 2 + years of related technical experience in supporting Information Technology environment… more
- Alaant (Glens Falls, NY)
- …are seeking an individual to lead and manage a team for their Tier 1 and Tier 2 helpdesk . Great benefits and work/life balance!** **Hours and ... handle user account administration in Active Directory. + **Team Leadership** **:** + Lead and mentor the IT support team, ensuring needed resources are available,… more
- Epsilon, Inc (Quantico, VA)
- …needs. + Support high level events to include venue rehearsals and coordination. Provide tier 3 support for all AV/VTC systems in the MCU environment. + Code, ... switching devices, VTC, camera, audio and video. + Provide tier 3 support for auditorium production equipment such as...the MCU network. + Coordinate with the IA Task Lead to incorporate required IA controls into network and… more
- MyFlorida (Tallahassee, FL)
- …to their issue or request. Identifies complex incidents or requests and escalates to Team Lead , Supervisor or Tier 2 / Tier 3 personnel as necessary. ... Total Compensation Estimator Tool (https://compcalculator.myflorida.com/) Working Title: Entry Level Helpdesk Agent Department of Children and Families This is an… more
- Walmart (Bentonville, AR)
- …Help support location leadership for the AEDT organization and set bast practices for IT helpdesk . + Lead a team of senior engineering leaders and architects to ... toward common goals. + Demonstrated success in hiring, mentoring, and growing top- tier engineering talent creating high-performance, high-impact teams. + BS or MS… more
- Elevance Health (Nashville, TN)
- …and/or technology services, which may include server, desktop, software, network, database, helpdesk components. **How you will make an impact:** + Provides trouble ... problem requests without supervision. + Leads level 1 and 2 incident recoveries and root cause analysis. + Supports...would provide an equivalent background. + Requires experience providing top- tier support for 3 or more of the information… more