- Lockheed Martin (Herndon, VA)
- …new era in space and find a career that's built for you\. This role will support the Strata program based out of Herndon, VA\. The Systems Engineer will be a member ... of the Operations Team who support our enterprise system and services to ensure Strata...Linux or similar distros \- Prior Help Desk or technical customer service experience \- Experience with systems maintenance… more
- GetWellNetwork, Inc. (Bethesda, MD)
- …that focuses on on-going knowledge transfer and professional development + Mentor and upskill Tier 2 agents so there is expanded knowledge and skill sets, ... Title: Application Support Engineer ( Tier 3) Reporting to:...operations Requirements: + Current or previous experience in a technical Support or Engineering role at Get… more
- ASM Research, An Accenture Federal Services Company (Frankfort, KY)
- …within a timely manner. Your responsibilities will include communicating with team members and Tier 2 support desk agents to address reported issues, running ... a timely manner - Communicate with team members and Tier 2 support desk agents...effectively, both orally and in writing and to translate technical terminology into terms understandable to non- technical … more
- Robert Half Technology (Nashville, TN)
- …guidance and mentorship to Tier 1 and Tier 2 support analysts, assisting them in resolving challenging technical problems. + Root Cause Analysis: ... Collaboration with Other Teams: Collaborate with Tier 2 and Tier 3 support ...in a Tier 3 helpdesk or advanced technical support role is essential. + In-depth… more
- Insight Global (Braintree, MA)
- …= expert) * Cisco / Meraki Networking (Routers, Switches, ASA, VPN) -- experience with Tier 2 support of this architecture/technologies * Printing and MS ... local healthcare client of ours is looking for a Tier 3 Support Specialist to join their...integration issues with the current platform * Work with technical staff in other departments and within the managed… more
- Proven IT (Tinley Park, IL)
- … III Engineer is responsible for server, network, application, and virtual CIO support related to technical troubleshooting and maintenance. This is an expert ... level of customer support for Managed IT Services. The Tier ...II Engineers, serving as an escalation point for complex technical issues + Analyzes and investigates the customer needs… more
- NBC Universal (New York, NY)
- …Applications + Lead the team that provides Tier 2 and Tier 3 technical support for all media operations, ensuring rapid and effective resolution of ... a critical leadership role that will oversee the development and technical support for all media systems, ensuring the reliability, efficiency, and scalability… more
- Merchants Bank (Winona, MN)
- …+ Problem Identification: Identify recurring or complex issues and escalate to Tier 2 or Tier 3 support as appropriate. + Knowledge Base: Assist ... Merchants Bank is seeking an IT User Support Specialist ( Tier 1 Support...the first point of contact for internal users experiencing technical issues and provide troubleshooting and support … more
- General Dynamics Information Technology (Washington, DC)
- …Obtain:** Top Secret/SCI **Public Trust/Other Required:** None **Job Family:** Technical Support Services **Skills:** Information Technology (IT) ... years of IT customer support experience preferred. + Required Technical Skills: Technical support , networking, application support , problem solving.… more
- Leidos (Lorton, VA)
- …guide the way we do business. Leidos is seeking an experienced Enterprise Help Desk (EHD) Tier 1 Manager to join the Mission Support Services (MSS) team. MSS is ... related to the ticketing system. + Supervises the EHD Tier 1 team and provides support to...1 team when necessary. + Identifies, researches, and resolves technical problems. + Addresses customer escalations and works closely… more