- H&R Block (MO)
- …teams to improve the user experience . Own the relationship and feedback system with Tier 3 technical support teams. + Support the delivery of the customer care ... experience through innovati ve 1:1 and 1:Many service models for your portfolio of products with tight collaboration across delivery teams including vendor operations , scalable support, and more + Provide strategic insights/lead improvement efforts in… more
- H&R Block (MO)
- …teams to improve the user experience . Own the relationship and feedback system with Tier 3 technical support teams + Support the delivery of the customer care ... experience through innovati ve 1:1 and 1:Many service models for your portfolio of products with tight collaboration across delivery teams including vendor operations , scalable support, and more + Provide strategic insights/lead improvement efforts in… more
- BigBear.ai (WA)
- …and databases using a hybrid Agile approach within a DevOps environment + Provide Tier 3 technical support for deployed applications and databases + Knowledge of ... code versioning tools such as Git + Experience with cloud message APIs and usage of push notifications + Maintain code integrity and organization + Collaborate with the rest of engineering team to design and launch new features. Includes coordination and… more
- CACI International (Sterling, VA)
- …network architectures, ensuring high availability, scalability, and performance. + Provide Tier 3 technical support for CAN/LAN infrastructure, including ... troubleshooting, configuration, and resolution of complex network issues. + Respond to escalated service tickets and resolve issues in a timely manner, ensuring minimal disruption to operations and transparent communication with customers and stakeholders. +… more
- TekSynap (Washington, DC)
- …scripts. + Ensure integration with DOT's ITSM toolset (ServiceNow/Remedy). + Provide Tier 3 technical support for endpoint incidents. **REQUIRED QUALIFICATIONS** ... + Bachelor's in IT or Computer Engineering. + **Certifications:** + Microsoft MD-102 Microsoft 365 Certified: Endpoint Administrator Associate Certification + ITIL v4 + **Experience:** 5-8 years in endpoint engineering. + **Clearance:** Public Trust.… more
- SAIC (Honolulu, HI)
- …Korea. SAIC is seeking a Lead for IT Support. The IT Lead provides Tier 3 technical support and leads advanced troubleshooting, system optimization, and ... additional years of experience in lieu of degree may be considered + 3 -5 years' experience managing help-desk support for organizations of over 1000 personnel +… more
- TekSynap (Washington, DC)
- …compliance with DOT records management and data retention policies. + Provide Tier 3 email support and configuration documentation. **REQUIRED QUALIFICATIONS** + ... Bachelor's in Information Technology or Network Administration. + Certifications: + Microsoft Exchange Server / M365 Administrator + Security+ Experience: 5-8 years in email operations. + Clearance: Public Trust. **Overview** We are seeking a **Exchange and… more
- Cella Inc (San Francisco, CA)
- …phases. Own all project documentation, including runbooks and process documents. Provide rapid Tier 3 support by troubleshooting and fixing global system issues. ... Manage relationships with vendors and manufacturers to coordinate installations, repairs, and sourcing of new equipment. Work with IT security and network teams to assess risks associated with new infrastructure designs. Communicate effectively and collaborate… more
- Shaw Industries Inc (Ringgold, GA)
- …yearly/biannual SMS audits. + Facilitate QIT/SLO meetings, SMS Management Reviews, and daily Tier 3 updates on quality performance. + Determine product grades ... and make ship/no-ship decisions. + Ensure timely, accurate completion of all product testing and reporting (LIMS, Central Lab submissions, XR/TPR/trials, test installs). + Maintain facility color standards and manage procurement and calibration of monitoring… more
- Chenega Corporation (Fort Belvoir, VA)
- …have PMP certification. + ITIL Agile-SCRUM certifications preferred. + Secret clearance Tier 3 investigation required. Chenega Corporation is an Equal Employment ... Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on basis of disability. Affirmative Action… more