- ASM Research, An Accenture Federal Services Company (Phoenix, AZ)
- …+ Plan, install, test, and implement upgrades and patches to AIX OS. + Provides tier 2 and 3 supports for escalations from Help Desk. + Knowledge and ... experience troubleshooting Linux and Unix based systems. + Participate in on-call rotations to provide 24x7x365 infrastructure operations support. + Support infrequent after hours and weekend escalations as needed (aside from on-call rotation). + Optimize… more
- NetApp (Morrisville, NC)
- …and monitor availability, latency, and overall system health. + Provide advanced escalation support ( tier 2 and 3 ) to NetApp 's Cloud Data Services solutions. + ... You will have direct influence on the decisions and outcomes related to solution implementation. + Good interpersonal communication and customer service skills to work successfully with stakeholders in high stress and/or ambiguous situations **Job… more
- LA Care Health Plan (Los Angeles, CA)
- …processes, procedures and guidelines for troubleshooting database events and performing tasks. Provide tier 2 and 3 support for all corporate SQL Server database ... systems and services to meet or exceed service level agreements. Evaluate and seek solutions to production issues as well as new projects. Work closely with application developers and project managers in solving production issues. Applies subject expertise in… more
- Cinteot (Annapolis Junction, MD)
- …Specialist 2 Description: The Hardware Technician (IT Field Support Specialist 2) provides Tier 2 and 3 on-site and remote supports for computer workstations, ... servers, printers, peripherals, and teleconferencing equipment. Conducts sites surveys; assesses and documents current site configuration and user requirements. Analyzes existing requirements and prepares specifications for hardware acquisitions. Develops… more
- Arena Technical Resources, LLC (Springfield, VA)
- …and objective judgments based on facts, information, and company procedures. - Support Tier 2 and 3 operations by assessing severity, prioritizing tasks, and ... considering risks and alternatives. Take ownership of support issues and work towards successful resolution with customers. - Provide technical assistance and support as a core member of the engineering team, actively participating in non-standard voice… more
- TekSynap (Fort Shafter, HI)
- …+ Serve as the escalation contact during large outages and provide support for Tier 2 and 3 systems. + Configuring/managing PKI Certificate Authorities for CSfC ... solutions + Configuring Certificate Authority (ISC CertAgent/MS Windows Server/Red Hat Certificate systems) + Preparing test reports and configuration documentation according to customer standards. + Providing customer on-site training on solution daily use,… more
- Orion Consortium (Columbia, MD)
- DESCRIPTION The Hardware Technician provides Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and ... teleconferencing equipment. Conducts sites surveys; assesses and documents current site configuration and user requirements. Analyzes existing requirements and prepares specifications for hardware acquisitions. Develops hardware installation schedules.… more
- Fluor (Sacramento, CA)
- …deployments, proof of concepts, and documentation. + **Support at All Levels:** Provide Tier 1, 2, and 3 support for storage infrastructure. + **Collaborate ... on **innovative storage solutions** that impact enterprise-level operations. + Collaborate with **top- tier engineers** and thought leaders in the industry. + Enjoy a… more
- Oracle (Springfield, IL)
- …Execution** + Define launch strategy and asset BOM for every product release, including launch Tier designation (1, 2, or 3 ). + Own GTM planning an execution for ... through KPIs including engagement, pipeline generation, and analyst impact. ** 3 . Competitive Intelligence & Market Insights** + Monitor competitor capabilities,… more
- Amazon (Culver City, CA)
- …engineering experience - 8+ years of leading the definition and development of multi tier web services experience - 3 + years of Software Engineer, Software ... to PR/FAQs that explain how technical solutions enable customer outcomes Basic Qualifications - 3 + years of engineering team management experience - 7+ years of… more