- University Corporation for Atmospheric Research (Boulder, CO)
- …and determines the appropriate resource for escalation and resolution of more complex ( tier 2 and tier 3 ) issues. + Performs technical troubleshooting ... the first level of the applications support job family. The Applications Support Specialist interacts with a wide array of stakeholders via phone, email, service… more
- Kaleida Health (Buffalo, NY)
- …COEs to employees and leaders, acting as a liaison to COEs for Tier 2 and Tier 3 support escalation as needed to ensure items are addressed timely. The ... The Human Resources Service Center Specialist (HRSC Specialist )) will be responsible for delivering exceptional Tier... Specialist )) will be responsible for delivering exceptional Tier 1 customer service across a wide breadth of… more
- Bright Horizons (Newton, MA)
- The Senior Applications Specialist - Support role is focused on the support of operational management applications primarily for full service care. The individual ... individual will provide support on issues escalated from the Tier 1 role as well as issues that require...response and resolution SLAs are met, and that correct escalation paths are followed in the troubleshooting and resolution… more
- US Tech Solutions (San Diego, CA)
- …safety compliance, and escalation resolution. **Responsibilities:** + Monitor and manage escalation queues, coordinating with Tier 3 agents and full-time ... enhance customer safety and experience, collaborating closely with cross-functional teams including Tier 3 support, product, analytics, and content teams. You… more
- GovCIO (Elizabeth City, NC)
- …as a primary escalation point for complex incidents, bridging the gap between front-line Tier 1 support and Tier 3 engineering teams. This role demands ... on effective problem management. + Serve as a primary escalation point for complex, high-impact incidents related to software,...and core enterprise systems that cannot be resolved by Tier 1 staff. + Lead advanced troubleshooting efforts for… more
- Bank of America (Boston, MA)
- Privileged Access Management (PAM) Specialist (Active Directory Architecture exp. required) Boston, Massachusetts;Washington, District of Columbia **To proceed with ... be at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/Boston/Privileged-Access-Management--PAM-- Specialist --Active-Directory--Architecture-exp-required-\_25048008) **Job Description:** At Bank of America, we… more
- The Greentree Group (Reynoldsburg, OH)
- …amount of PTO which is granted on start date, plus the ability for quick escalation to the next tier . Flexible/hybrid working schedules and 11 paid holidays, in ... Customer Support Specialist + Are you a customer service enthusiast...may be considered. + Minimum one (1) to three ( 3 ) years' experience in a business environment. + Strong… more
- TD Bank (Boston, MA)
- …5 low to moderate risk and regulatory projects or initiatives and may contribute to Tier 3 -4 projects + Sound to advanced knowledge of business analysis, project ... Business:** Enterprise Enabling Functions **Job Description:** **The eGRC Business Analysis Specialist - Laws, Rules, and Regulations** is responsible to ensure that… more
- Zones LLC (Boston, MA)
- …8:00 am - 5:00 pm. On site. We are seeking a highly skilled and experienced Level 3 Mac Support Specialist to join our clients' IT team. This role is responsible ... L3 Mac Support Specialist Staffing Boston, Massachusetts Salary: USD 45.00 -...devices across the organization. You will serve as the escalation point for complex issues and play a key… more
- HCA Healthcare (Gainesville, FL)
- …tools, and training needed to meet their educational goals. This position is fora Tier 1 IT desktop support Technician with at least 2 years of experience that ... the primary technology service provider for the campus (with escalation support from Main Campus) via email, telephone, and...well-being + 401(k) Plan with a 100% match on 3 % to 9% of pay (based on years of… more