- New York State Civil Service (Latham, NY)
- …No Agency Information Technology Services, Office of Title Information Technology Specialist 2 Information Security - 9799 Occupational Category IT Engineering, ... Services\Chief Information Security Office\NYSOC, the incumbent will be a Tier 0 Analyst working in the New York Security...not limited to:* Participate in the identification, triage, and escalation of security events. * Respond to customer phone… more
- GCyber (St. Louis, MO)
- …is a hybrid position with 3 days on site. As the IT Support Specialist , you will: + Monitor the Priority Queue in ServiceNow (SNOW) and respond promptly to ... GCyber is hiring an IT Support Specialist , to support our newly awarded United States...reliability, and compliance with operational requirements. + Follow standard escalation procedures to validate, troubleshoot, and coordinate resolution with… more
- City of New York (New York, NY)
- …media sites, X, Facebook, Instagram, and YouTube. DCWP is seeking a Senior Support Specialist to join its IT Services Division to support the agency's core business ... support cases. Major Responsibilities: - Serve as a primary escalation point for complex support issues that cannot be...for complex support issues that cannot be resolved by Tier 1 support; - Troubleshoot and resolve advanced hardware,… more
- Parker Hannifin Corporation (Irvine, CA)
- Supplier Performance Specialist - Fluid Systems Division Location : IRVINE, CA, United States Job Family : Procurement Job Type : Regular Posted : Nov 12, 2025 Job ... in cross functional project teams driving improvements in on-time delivery, volatility, sub- tier management. * Complete root cause analysis and recommend / implement… more
- Leidos (Meridian, ID)
- …will serve as the initial point of contact for IT related problems and provide tier 1 level support which will consists of providing phone and online support to ... users, performing troubleshooting, resolving technical issues, and following escalation protocols as necessary. Additional duties will include: +...this job requisition will remain open for at least 3 days with an anticipated close date of no… more
- Tyto Athene (Annapolis Junction, MD)
- **Description** Tyto Athene is searching for a ** Tier 3 Unified Communications/Audio Visual Engineer** to provide expert-level engineering, troubleshooting, and ... Communications (UC) and Audio Visual Multi-Media (AVMM) systems. The Tier 3 Engineer will serve as a...and OCONUS environments. **Responsibilities:** + Serve as the highest escalation point for troubleshooting and problem resolution of UC/AVMM… more
- Leidos (O'Fallon, IL)
- …ticket. * Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/ Tier 2 support * Provide timely situational awareness to ... Shift lead and O&M leadership for guidance * Incident Escalation : Fault escalation , customer coordination and communications,...ticket system updates and status reporting utilizing procedures between Tier I and Tier II. Record, assess,… more
- HCA Healthcare (Nashville, TN)
- …applications. Escalated support from tier 1 service operation teams. Including escalation contact and specialist on Critical and Major Incidents. + Leads ... wellbeing + 401(k) Plan with a 100% match on 3 % to 9% of pay (based on years of...be accountable for the coordination of designated work efforts, escalation of issues, and support of associated areas to… more
- CACI International (Chantilly, VA)
- …monitor enterprise IT infrastructure, restart services and hardware when needed, and coordinate with Tier 2/ 3 teams to address complex problems. As part of a ... and rapid issue resolution. As a Frontline Account Manager, you will provide Tier 1 support via phone, email, and walk-up channels, handling inbound incidents,… more
- Wheeler Machinery (Salt Lake City, UT)
- …within the Technical Services function. **Ticket Management:** + Assess, plan, and resolve Tier 2 & 3 issues efficiently and effectively to ensure minimal ... City, UT Job Type Full-time Description The IT Support Specialist III is entrusted with the vital task of...computer science, information technology, or other related discipline. + 3 -5 years of experience in tier III… more