- Leidos (Hill Air Force Base, UT)
- …ticket. * Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/ Tier 2 support * Provide timely situational awareness to ... for training, standard operating procedures, and tools capabilities. * Incident Escalation : Fault escalation , customer coordination and communications, and… more
- Leidos (O'Fallon, IL)
- …ticket. * Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/ Tier 2 support * Provide timely situational awareness to ... Shift lead and O&M leadership for guidance * Incident Escalation : Fault escalation , customer coordination and communications,...ticket system updates and status reporting utilizing procedures between Tier I and Tier II. Record, assess,… more
- CACI International (Chantilly, VA)
- …monitor enterprise IT infrastructure, restart services and hardware when needed, and coordinate with Tier 2/ 3 teams to address complex problems. As part of a ... and rapid issue resolution. As a Frontline Account Manager, you will provide Tier 1 support via phone, email, and walk-up channels, handling inbound incidents,… more
- CACI International (Chantilly, VA)
- …monitor enterprise IT infrastructure, restart services and hardware when needed, and coordinate with Tier 2/ 3 teams to address complex problems. As part of a ... and rapid issue resolution. As a Frontline Account Manager, you will provide Tier 1 support via phone, email, and walk-up channels, handling inbound incidents,… more
- Wheeler Machinery (Salt Lake City, UT)
- …within the Technical Services function. **Ticket Management:** + Assess, plan, and resolve Tier 2 & 3 issues efficiently and effectively to ensure minimal ... City, UT Job Type Full-time Description The IT Support Specialist III is entrusted with the vital task of...computer science, information technology, or other related discipline. + 3 -5 years of experience in tier III… more
- TD Bank (New York, NY)
- …Experience:** + Undergraduate degree required. + 7+ years relevant experience. + 3 + years in Project Management, Product Owner, Testing Practices, and/or Agile ... demonstrating problem-solving, analytical thinking, and effective stakeholder management. + Tier 1 bank or financial institution experience preferred. + Strong… more
- Robert Half Technology (Bellevue, WA)
- Description Robert Half is seeking an experienced Tier 3 Support Specialist to supporting a local client in Bellevue, Washington. The ideal candidate will ... Requirements + 3 + years of experience in Tier 3 Support. + Proficiency with Windows...Microsoft 365. + Experience in root cause analysis and escalation management. + Basic System Administration experience (server connectivity… more
- Insight Global (Charlotte, NC)
- …diagnostics. * Act as the final escalation point for unresolved issues from Tier 3 support. * Fix broken or malfunctioning machines - not just diagnose, ... seeking a highly skilled and proactive Senior Windows Engineering Specialist to join our advanced engineering team. This role...our advanced engineering team. This role goes beyond traditional Tier 3 support, focusing on deep diagnostics… more
- Legrand NA (Canonsburg, PA)
- …operation. + Ensure parts and materials are delivered on time for production; represent purchasing at Tier 2 & Tier 3 meetings. + Lead the purchasing team to ... the purchasing team with visibility on parts requirements. + First line of escalation with supplier issues. + Support daily or weekly supplier meetings; engage in… more
- Leidos (Annapolis Junction, MD)
- …least four (4) years of experience working with trouble ticketing systems, working in Tier 1/2/ 3 environments; and must have experience with issue escalation ... in National Security!** You will serve as a technical specialist in a customer facing role, serving as the...Must have experience working on problem resolution throughout all 3 Tiers: supporting the front end (Help Desk); advanced… more