- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …with exceptional customer service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, ... As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...+ Route tickets to the appropriate sustainment teams for Tier 2 / 3 support + Perform… more
- CUNY (Bronx, NY)
- …at a College or Unit. They work in technical support, applications development, operations, help desk , and similar environments, as well as in the field where ... center, a training lab, a faculty lab, the public-facing tier one IT Service Desk as well...requests submitted by students, faculty, and staff to the Help Desk on a multitude of platforms… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- …servers, printers, VDIs, and other peripherals. + Troubleshoot issues that cannot be resolved by Tier 1 help desk staff. + Simulate and recreate user issues ... Clearance Location: Aberdeen Proving Grounds Position Overview: The Service Desk Technician - Intermediate provides Tier 1... to 5 years in IT support or related help desk environments * Education: High School… more
- Insight Global (Thornton, CO)
- …This Service Desk Lead will be responsible for leading a team of 2 service desk technicians who are responsible for Tier I support. This Service Desk ... backup support and escalation. When necessarily, this individual will help support real-time Tier I support including...and Requirements - Bachelor's Degree or relevant experience - 3 + years of service desk lead experience… more
- Vitality Works Inc (Albuquerque, NM)
- …or the equivalent work-related experience. + At least 1 year of experience in a help desk role, along with Comp TIA ITF+ Certification. + A+ Certified, or ... is to create efficacious and therapeutic herbal, vitamin and nutraceutical supplements to help people get and stay well. While the FDA defines minimum quality, we… more
- MUFG (Tampa, FL)
- …recruitment team will provide more details. **Job Summary** In this role, the Service Desk Tier 1 Technician will serve as the primary Point-Of-Contact for all ... providing thorough reporting as needed for escalation. The Service Desk Tier 1 Technician will also provide...5+ years' experience working on a high call volume Help Desk + Passionate about providing a… more
- Parsons Corporation (Colorado Springs, CO)
- …domain? We need your help . Our Team is looking for a **Service Desk Technician** . In this role you will maintain Information Technology (IT) systems and ... Special Access Program (SAP) activities. **Required Skills:** + Provides Tier 1 Service Desk problem identification, diagnosis...and resolution of problems. Provides support for escalation to Tier 2 and 3 and communication of… more
- TEKsystems (Bellevue, WA)
- Attention!! We are hiring a Tier 2 Service Desk Analyst for a Global IT Infrastructure Consulting Company! Description The Service Desk Analysts role within ... enjoy the challenge of real responsibility. As a Service Desk Analyst, you will work directly with our highly...ownership with client relationships Additional Skills & Qualifications + 3 years of experience working on a technical helpdesk… more
- Insight Global (Braintree, MA)
- Job Description A local healthcare client of ours is looking for a Tier 3 Support Specialist to join their growing company. * Escalation point of issues or ... services forwarded from the IT Help Desk that may require hands on...assist with backend infrastructure support for the NOC and Tier 3 resource * Wireless Technologies understanding… more
- TEKsystems (Fort Collins, CO)
- …on-call rotations for after-hours support Qualifications + Experience: 2-5 years in a help desk or technical support role. + Strong troubleshooting skills and ... Overview + Our customer is seeking a IT Service Desk Specialist to join their team while an employee...team while an employee is on temporary leave for 3 + months starting beginning of 2026. Would be onsite… more