- Leidos (Meridian, ID)
- …OS, version 10. *Experience with HP Service Manager, Remedy, or similar Service/ Help Desk ticket management software. *Basic network troubleshooting skills. ... candidate will serve as an escalation point for the Tier I and II technical Service Desk ,...this job requisition will remain open for at least 3 days with an anticipated close date of no… more
- COMSO, Inc (San Antonio, TX)
- …devices, etc. + Provides Tier 1 ( Help Desk ) and Tier 2 and Tier 3 (Escalation) problem identification, diagnosis and resolution of problems. ... of configuration and operation of IT systems + Provide Tier 1 ( Help Desk ) problem...with server hardware, applications and software integration + Provide Tier 3 (Escalation) problem identification, diagnosis and… more
- MyFlorida (Tallahassee, FL)
- …in Microsoft Office Suite. Proficient in Outlook and/or O365. DESCRIPTION This is a Tier 1 Help Desk position that primarily provides application support ... system, such as a ticketing system. Experience in a Help Desk /Call Center environment or ACCESS Program...or requests and escalates to Team Lead, Supervisor or Tier 2/ Tier 3 personnel as… more
- NANA Regional Corporation (Arlington, VA)
- …environment. + Develop expertise in the software tools. + Travel up to 25% to deliver training. ** Help Desk Support:** + Provide Tier I and Tier II ... of the HSI Innovation Lab tools, received from the Help Desk , or requests referred to the...as Bomgar. + Enter and resolve incidents assigned to Tier II in the ticketing system. + Thoroughly document… more
- Waystar (Louisville, KY)
- …senior-level Tier 1 technician who serves as a technical leader within the Help Desk team. This role focuses on handling complex end-user support requests, ... ensuring high-quality service delivery. While not directly responsible for Tier 2/ 3 resolution, this position plays a...documentation and workflows. Mentorship & Leadership + Mentor junior Help Desk technicians and assist with onboarding… more
- DCCA (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) ... System Administrator 3 Location Annapolis Junction, MD Job Code 2127...large. Growth Opportunities: DCCA makes it a priority to help you grow and support your career advancement. From… more
- COMSO, Inc (Fort Meade, MD)
- …devices, etc. + Provides Tier 1 ( Help Desk ) and Tier 2 and Tier 3 (Escalation) problem identification, diagnosis and resolution of problems. ... daily activities of configuration and operation of IT systems + Provide Tier 1 ( Help Desk ) problem identification, diagnosis and resolution of problems (U)… more
- Bright Horizons (Newton, MA)
- …of operational management applications primarily for full service care. The individual will help manage a support desk ticketing system and inquiries from ... individual will provide support on issues escalated from the Tier 1 role as well as issues that require...role requires in-person work at our Newton, MA headquarters 3 days a week.** Bright Horizons is trusted by… more
- Convey Health Solutions (Fort Lauderdale, FL)
- …mobile devices, and output platforms. This position manages technical teams responsible for Help Desk ( Tier I/ Tier II), Network Operations ... and disciplinary actions, and recommend compensation adjustments. + Oversee Help Desk , Desktop, Application, and Infrastructure support... 3 -5 years of experience in a Technical Help Desk or Desktop Support environment. +… more
- Synergy ECP (Columbia, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I ( Help Desk ) and Tier II (Escalation) ... implementation, troubleshooting and maintenance of IT systems + Provide Tier I ( Help Desk ) problem...experience supporting applications in the SIGINT environment + Three ( 3 ) years' experience installing software packages such as .iso… more