- Skookum Contract Services (Silverdale, PA)
- …availability and optimal performance of EZMAX on iPad devices-helping keep field operations efficient, connected, and productive. Typical duties include but are not ... + Works with central IT team to ensure site network , applications, and devices are available, reliable, and...can provide support to mobile and desktop users. Identifies Tier 2 issues and opportunities and escalates to the… more
- AeroVironment (Lawrence, KS)
- …reviews to validate company policies, procedures, and requirement are met + Tier 2 Cyber help desk duties, including handling issue escalation and resolution, ... vetting and review of software for inclusion on/exclusion from the production network + Take on assessment, documentation, and implementation support for ISO 27001… more
- IDEX (Farmington, CT)
- …an impact. With interesting opportunities in engineering, marketing, sales, supply chain, operations , HR, finance, and more across more than 40 diverse businesses ... expected to be hands on and have:** **A deep network and understanding of German and other EU country...Defense markets in Germany, UK, and France:** **Identify OEM, Tier 1, and integrator opportunities to win new business… more
- Sierra Nevada Company, LLC (Plano, TX)
- …applying this tenacity and expertise to the US Air Force's (USAF) Survivable Airborne Operations Center (SAOC) mission. Join the SNC-led SAOC team and be a part of ... plans and schedules, identifying and resolving critical path and network logic conflicts utilizing Gantt, PERT, milestone charts, earned...of the most innovative US companies in space, a Tier One Superior Supplier for the US Air Force,… more
- Paragon Cyber Solutions (Colorado Springs, CO)
- …Yes (up to 50%) Requirements Essential Functions + Provide rotating 24/7 on-call Tier 2 system support for remote users, to identify and resolve hardware, software, ... resolved per contract requirements. + Support foreign partner system and network installation, maintenance, and sustainment. + Support Emergency On-Site Sustainment… more
- United Airlines (Chicago, IL)
- Achieving our goals starts with supporting yours. Grow your career, access top- tier health and wellness benefits, build lasting connections with your team and our ... customers, and travel the world using our extensive route network . Come join us to create what's next. Let's define tomorrow, together. **Description** United's… more
- Sierra Nevada Company, LLC (Shalimar, FL)
- …commercial and international customers with years of experience in platform operations , engineering and full lifecycle management across domains - air, land, ... at field/customer locations. + Troubleshoot complex issues to ensure smooth system operations . + Provide hands-on training and mentorship to users and team members.… more
- Verint Systems, Inc. (Providence, RI)
- …+ Manage the technical escalation process through the Verint FSS customer support team, tier 3 , and product house escalation teams, and provide timely updates. + ... Customer Success Director, Sales Director and senior Technical Liaison. + Manage daily operations and work with the Verint FSS Wells Fargo account team to position… more
- ManTech (Mclean, VA)
- …administration. + Analyzing, troubleshooting, designing, and implementing fixes without escalating to Tier 3 support. + Deliver basic user training for ... support team in McLean, VA. In this role, you will support mission-critical IT operations and play an integral part in helping users resolve a range of technical… more
- Beth Israel Lahey Health (Charlestown, MA)
- …and its affiliates. Using the Information Technology Service Management suite provided, this Tier 2/ 3 in-person support position is responsible for all aspects ... but not limited to: **Primary Responsibilities:** **1. Responsible for Level 2.5 or 3 support providing advanced support. Acts in a supervisory function as needed… more