- SAIC (Washington, DC)
- …objectives while delivering mission excellence on programs of national importance. SAIC is seeking ** Tier 3 Help Desk Support Specialists** to join the ... with an anticipated decision expected by fall 2025 The Tier 3 Help Desk Support...mentoring abilities Desired Qualifications: + Experience using JIRA for service desk management + CompTIA Security+ Certification… more
- Leidos (Norfolk, VA)
- …our community. Our Mission, Vision, and Values guide the way we do business. The SMIT Service Desk RDM Team has an opening for an experienced technician to work ... in our Norfolk, VA office. This team provides Tier I and II technical software, hardware and network...Pay Range: $25 - $28 **Primary Responsibilities:** **As a Service Desk RDM Technician, you will:** +… more
- CACI International (Reston, VA)
- Help Desk Tier 2 Specialist, Journeyman Job Category:...specific Tier 2 SLAs or escalates to Tier 3 support + Applies knowledge and experience ... objectives. CACI has an excellent opportunity for an experienced, self-directed **,** **Help Desk Tier 2 Specialist, Journeyman** . This position is in support… more
- SAIC (Washington, DC)
- …in support of the end user + Log and track support tickets in the service desk system, ensuring accurate documentation of issues, solutions, and follow-ups + Use ... recurring customer queries + Route and escalate requests to Tier 3 and other teams for quick...of degree Desired Qualifications: + Experience using JIRA for service desk management + CompTIA Security+ Certification… more
- UIC Government Services and the Bowhead Family of Companies (Quantico, VA)
- **Overview** FIELD SERVICE REPRESENTATIVE / SERVICE DESK SPECIALIST | TIER II (MIELS): Bowhead is seeking Field Service Representatives / Service ... applications, and services, following documented procedures and escalating unresolved issues to Tier 3 staff. + Adhere to established escalation protocols,… more
- ASM Research, An Accenture Federal Services Company (Sacramento, CA)
- **What is the position?** The Bilingual Tier 1 Service Desk ...and a resident of the US for at least 3 years within the last 5 years. + Fluent ... to complaints for our customers. **What will I get to do?** As a Tier 1 Service Desk Representative, you will have the opportunity to showcase your… more
- IBM (Frederick, MD)
- …using a ticketing system, ensuring timely resolution or escalation. * Escalate unresolved issues to Tier 2 or Tier 3 support teams as needed. * Assist ... location. We are seeking a customer-focused and technically skilled Tier 1 Help Desk Analyst to provide...professional expertise** * 1+ year of experience in customer service or help desk role. * Basic… more
- IBM (Rocket Center, WV)
- …using a ticketing system, ensuring timely resolution or escalation. * Escalate unresolved issues to Tier 2 or Tier 3 support teams as needed. * Assist ... **Introduction** We are seeking a customer-focused and technically skilled Tier 1 Help Desk Analyst to provide...certification preferred. * 1+ year of experience in customer service or help desk role. * Basic… more
- RKON (Chicago, IL)
- …After Joining RKON: + RKON EUE University - internal training program (within 3 months) + Knowledge Centered Service (KCS) v6 Fundamentals certification (within ... Analyst ( Tier 1), End User Engineering About us: RKON...and rewarded-a key reason for the extraordinary level of service we deliver to our customers. About the position:… more
- Robert Half Technology (Nashville, TN)
- Description Robert Half is currently seeking a Contract Tier 3 Helpdesk Analyst to join our client's IT support team. As a Tier 3 Helpdesk Analyst, you ... support team. + Collaboration with Other Teams: Collaborate with Tier 2 and Tier 3 ...+ Vendor Coordination: Work closely with third-party vendors and service providers to facilitate problem resolution and the procurement… more