- University of Colorado (Aurora, CO)
- …triage operations and adjusts processes accordingly. + Regularly assesses front desk operations (reception, registration, scheduling, co-pays, etc.) for accuracy and ... efficiency and adjusts processes accordingly. + Ensures that the service expectations of both internal and external customers are met and/or exceeded. **Work… more
- CACI International (Sterling, VA)
- …logs, & capture user reports. + Responsible for operations support metrics and Portfolio service desk ticket queues. + Interact with Portfolio Owner, Service ... with product development teams, network services, cybersecurity, and customer service teams to coordinate operations and maintenance of deployed...+ Champion special projects and technical upgrades. + Monitor Tier 2 and 3 support ticket queues… more
- Serco (Suffolk, VA)
- …an accommodation with the application process please email: [email protected] or call the HR Service Desk at ###, option 1. Please note, due to EEOC/OFCCP ... integration, and execution of air missions and operations in Tier 1 Combatant Command exercises. + This role requires...of 3 years of experience on a 3 -star or 4-star Joint or Service Headquarters… more
- TekSynap (KS)
- …analysis of user requirements and IT processes to enhance efficiency and service delivery. + Researches, identifies, and reports trends and patterns of recurring ... solutions. + Prepares business cases and implementation plans for IT service improvements. + Ensures rigorous application of information security and cybersecurity… more
- Pacific Air Forces (Waimanalo, HI)
- …appropriate person/organization of maintenance problems reported by guests. Ensure front desk area and lobby remains clean. Process Night Audit procedures and ... Maintains the lost and found program. Ensures that customer service is the first priority. Performs other related duties...write English. Must be able to satisfactorily complete a Tier 1 background investigation. Education Some federal jobs allow… more
- Optiv (Austin, TX)
- …mentor junior colleagues. + Ability to work effectively in a Service Desk , client-facing environment-balancing responsiveness, communication, and technical ... in professional associations such as ISSA. + Obtain and maintain top- tier vendor certification and accreditation. + Complete administrative project tasks like… more
- ManTech (Mclean, VA)
- …administration. + Analyzing, troubleshooting, designing, and implementing fixes without escalating to Tier 3 support. + Deliver basic user training for ... range of technical challenges. You will ensure reliable IT service delivery and work across teams to respond to...**Hours of Coverage:** + Shift - 7:00 AM to 3 :30 PM **Minimum Qualifications:** + High School Diploma with… more
- New York Times (New York, NY)
- …will support all functional departments, working with the New York Help Desk , Application Support, Platforms, Networking, Storage, and other support teams to provide ... fast and exceptional service to end-users. You will report to the Manager,...City office and includes regular attendance in the office 3 days each week (subject to change). Responsibilities: +… more
- St. George Tanaq Corporation (Suitland, MD)
- …Leadership and Process Optimization - Experienced in leading 24x7 NOC operations, managing Tier 1- Tier 3 escalation workflows, and establishing Standard ... solutions to sustain 99.99% uptime across multiple geographically distributed sites. 3 . Enterprise Systems Administration - Expert in managing Windows Server and… more
- Trace Systems Inc (Portsmouth, VA)
- …support equipment, etc.). + Knowledge to operate software applications which support service desk operations (eg caller ticket documentation application) + ... a ctive, in-scope US Government issued Secret clearance with Tier 5 investigation. + Due to the nature of...requirements, US Citizenship is required. + Must have three ( 3 ) years of demonstrated knowledge and experience in NGEN/NMCI… more