- General Dynamics Information Technology (Wright Patterson AFB, OH)
- …5 years of directly related experience supporting help desk Tier 1, Tier 2 and/or Tier 3 operations, preferably supporting a large-scale government ... support team at Wright Patterson AFB, OH: + Provides first- tier software, hardware and printing technical assistance to computer...operating system. **WHAT YOU'LL NEED TO SUCCEED:** Bring your service desk expertise along with a drive… more
- State of Minnesota (St. Paul, MN)
- **Working Title: Enterprise Service Desk Analyst - Night** **Job Class: Information Technology Specialist 2** **Agency: Minnesota IT Services** + **Job ID** : ... Unit** : Minnesota IT Services + **Division/Unit** : Enterprise Service Desk / End User Support +...Triage teams' primary function is to provide broad first tier support for all Enterprise systems in scope. This… more
- Insight Global (Thornton, CO)
- … Desk Lead will be responsible for leading a team of 2 service desk technicians who are responsible for Tier I support. This Service Desk ... escalation. When necessarily, this individual will help support real-time Tier I support including phone and web support, and...and Requirements - Bachelor's Degree or relevant experience - 3 + years of service desk … more
- MUFG (Tampa, FL)
- …of our recruitment team will provide more details. **Job Summary** In this role, the Service Desk Tier 1 Technician will serve as the primary ... incident/request, providing thorough reporting as needed for escalation. The Service Desk Tier 1 Technician...not subject to a statutory disqualification pursuant to Section 3 (a)(39) of the Securities and Exchange Act of 1934… more
- Parsons Corporation (Colorado Springs, CO)
- …Information (SCI) and Special Access Program (SAP) activities. **Required Skills:** + Provides Tier 1 Service Desk problem identification, diagnosis and ... need your help. Our Team is looking for a ** Service Desk Technician** . In this role...resolution of problems. Provides support for escalation to Tier 2 and 3 and communication of… more
- TEKsystems (Bellevue, WA)
- Attention!! We are hiring a Tier 2 Service Desk Analyst for a Global IT Infrastructure Consulting Company! Description The Service Desk Analysts role ... and enjoy the challenge of real responsibility. As a Service Desk Analyst, you will work directly...ownership with client relationships Additional Skills & Qualifications + 3 years of experience working on a technical helpdesk… more
- Koniag Government Services (Washington, DC)
- …Current CompTIA Security+ CE and/or CompTIA A+ certification + Experience with ITIL service desk processes + Knowledge of desktop hardware and software ... a Koniag Government Services company, is seeking a Help Desk Specialist to provide Tier I and...degree (AS/AA) with 1 year of experienceOR + Minimum 3 years of related help desk experience… more
- Wipfli LLP (Milwaukee, WI)
- …a professional home, Wipfli offers a career-defining opportunity. Responsibilities Role Summary The Service Desk Lead (Engineer II) is a pivotal member of our ... IT Service Desk team, responsible for managing day-to-day...Perform tasks in the Continuous Improvement Register and lead Tier 2 meetings. + Manage escalation train-backs and ensure… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …procedures and expectations to resolve incidents, meet customer needs and support other Service Desk (SD) staff. + Creates Major Incident Notifications (MINs) to ... origins to resolve tickets. + Escalates remaining issues to Tier 2 and Tier 3 ...High school diploma and three years of relevant IT service desk experience, OR an equivalent combination… more
- TEKsystems (Fort Collins, CO)
- Overview + Our customer is seeking a IT Service Desk Specialist to join their team while an employee is on temporary leave for 3 + months starting beginning ... in the Fort Collins area. Key Responsibilities + Provide Tier 1 and Tier 2 technical support...printer problems. + Manage and resolve tickets using Fresh Service and Fresh Desk . + Familiarity with… more