- General Dynamics Information Technology (Macdill AFB, FL)
- …Technical Support Services **Skills:** Active Directory (AD),Help Desk Support,IT Service Management (ITSM) **Experience:** 3 + years of related experience ... support, incidence response, and escalation supporting the US BICES-X Coalition Support Service Desk . In addition, position requires attention to detail and… more
- GovCIO (Trenton, NJ)
- **Overview** GovCIO is currently hiring for a Service Desk Administrator with an active Secret clearance to provide Tier I phone support and troubleshooting ... troubleshooting in compliance with established policies/procedures. + Provide supplemental hands-on desk -side support when required. + Meet contractual Service … more
- Leidos (Meridian, ID)
- …of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk , and data transport. Ultimately, Leidos will support ... shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts...enterprise network. **What will you do as a Help Desk Support Representative?** You will serve as the initial… more
- North Wind Group (Birmingham, AL)
- … in resolving issues beyond their level of support. + Escalates more complex issues to Tier 3 for resolution. + Issues are to be fully documented in the ... and user access problems MINIMUM QUALIFICATIONS: Education and Experience: + High School + 3 + years preferred experience in Help Desk / Desktop Support Skills and… more
- Insight Global (Braintree, MA)
- Job Description A local healthcare client of ours is looking for a Tier 3 Support Specialist to join their growing company. * Escalation point of issues or ... services forwarded from the IT Help Desk that may require hands on or onsite support...assist with backend infrastructure support for the NOC and Tier 3 resource * Wireless Technologies understanding… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …and deal with day-to-day administration and ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on ... . + _System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3 Analysis of ticket types and categories to identify trends and… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- … service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, and Procedures (TTPs); and ... As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...+ Route tickets to the appropriate sustainment teams for Tier 2 / 3 support + Perform… more
- Koniag Government Services (Winchester, VA)
- …Act as a liaison to escalate and monitor issues between the government analysts and Tier 3 and 4 + Document agency business rules and standard operating ... a Koniag Government Services company, is seeking a Help Desk Technician with a Top-Secret clearance to support ATS...training to a user base + Excellent communication, customer service and organizational skills + Must be fully fluent… more
- Amentum (Washington, DC)
- …serve as subject matter expert and endpoint of escalation for the Service Desk , application owners, and tier - 3 support teams on issues related to ... Amentum is seeking a ** Tier 3 ** **Mobile** **IT Support Technician** to join our team and support our **Washington, DC** customer. We are looking for team… more
- CACI International (Sterling, VA)
- …team is crucial. **What you'll get to do:** Support end-user applications and work in a multi- tier service desk as well as work with software development and ... server, and mainframe applications or hardware. + Support the Tier 2 Enterprise Service Desk ...Tier 2 Technician T2 - Bachelors Degree and 3 years related technical and managerial experience + **Must… more