- Nightwing (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk ) and Tier 2 (Escalation) problem ... Provide support for implementation, troubleshooting, and maintenance of IT systems. Provide Tier 1 (Help Desk ) problem identification, diagnosis, and resolution… more
- NANA Regional Corporation (Arlington, VA)
- …+ Develop expertise in the software tools. + Travel up to 25% to deliver training. **Help Desk Support:** + Provide Tier I and Tier II help desk ... client in Arlington, VA. This role provides training and desk -side support. To join our team of outstanding professionals,... providers as necessary. + Ensure compliance with appropriate service level agreements. **Qualifications** + Minimum 3 … more
- Leidos (Meridian, ID)
- …serve as an escalation point for the Tier I and II technical Service Desk , providing software, hardware and network problem resolution for clients. Will ... the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk , and data transport. Ultimately, Leidos.... *Serve as the primary point of contact for Tier 1 and Tier 2 agents to… more
- CACI International (Chantilly, VA)
- …in lieu of formal education. Minimum 3 years of experience in Help Desk support, IT service desk , or systems administration roles. Proven ability ... 24x7 environment. This role combines the responsibilities of a Service Desk Technician and Mission IT Operator,...restart services and hardware when needed, and coordinate with Tier 2/ 3 teams to address complex problems.… more
- General Dynamics Information Technology (Rockville, MD)
- …new and existing infrastructure solutions. + Ensuring quality delivery of Engineering Tier 3 support in coordination with the Service Desk to resolve ... Required Experience: 10+ total years of related experience + 3 + years in a lead infrastructure engineering role +...+ years in a lead infrastructure engineering role + 3 + years in a lead role supporting an enterprise… more
- COMSO, Inc (San Antonio, TX)
- …devices, mobile devices, etc. + Provides Tier 1 (Help Desk ) and Tier 2 and Tier 3 (Escalation) problem identification, diagnosis and resolution of ... of configuration and operation of IT systems + Provide Tier 1 (Help Desk ) problem identification, diagnosis...with server hardware, applications and software integration + Provide Tier 3 (Escalation) problem identification, diagnosis and… more
- MyFlorida (Tallahassee, FL)
- …Identifies complex incidents or requests and escalates to Team Lead, Supervisor or Tier 2/ Tier 3 personnel as necessary. Communicates effectively with ... Title: OFFICE AUTOMATION ANALYST - 60000272 Pay Plan: Career Service Position Number: 60000272 Salary: $42,561.48 Posting Closing Date:...Proficient in Outlook and/or O365. DESCRIPTION This is a Tier 1 Help Desk position that primarily… more
- Waystar (Louisville, KY)
- …and ensuring high-quality service delivery. While not directly responsible for Tier 2/ 3 resolution, this position plays a critical role in triaging, ... Perform in-depth triage for complex issues and escalate to Tier 2/ 3 with complete documentation of symptoms...Identify patterns in recurring issues and recommend improvements to Tier 1 workflows or documentation. Service Management… more
- Beth Israel Lahey Health (Charlestown, MA)
- …Certification preferred. 3 . 3 -5 years related work experience required in 3 plus years of Service Desk /Field/IT Support experience supporting a large ... Information Technology Service Management suite provided, this Tier 2 and 3 in-person support position...an escalation point on tickets not resolved by the Service Desk and Field Support as well… more
- Rush University Medical Center (Chicago, IL)
- …(SOM). + Work on various on-going technology projects as assigned. + Provide Tier 3 support and handle escalations from Service Desk and other support ... teams. + Participate in, and when requested lead, all efforts related to audits and compliance. + Provide afterhours support (on call) on a rotating schedule. + Travel to other Eyecare Partners facilities, when deemed necessary by IT management. + Assists with… more