- University Corporation for Atmospheric Research (Boulder, CO)
- …Support Specialist interacts with a wide array of stakeholders via phone, email, service desk applications, and in-person interactions to support the effective ... appropriate resource for escalation and resolution of more complex ( tier 2 and tier 3 )...from staff and external vendors utilizing phone, email, chat, service desk tools, and other communication methods.… more
- Bright Horizons (Newton, MA)
- …role is focused on the support of operational management applications primarily for full service care. The individual will help manage a support desk ticketing ... individual will provide support on issues escalated from the Tier 1 role as well as issues that require...cross-functional groups. The individual will ensure that outstanding customer service is delivered and that accurate, complete information is… more
- Convey Health Solutions (Fort Lauderdale, FL)
- …PTO, and shift coverage to ensure service continuity. + Oversee all Service Desk -related projects and communicate progress to leadership. + Enforce company ... platforms. This position manages technical teams responsible for Help Desk ( Tier I/ Tier II), Network...and people management skills. + Demonstrated experience managing IT Service Desk and End User Support functions.… more
- COMSO, Inc (Fort Meade, MD)
- …devices, mobile devices, etc. + Provides Tier 1 (Help Desk ) and Tier 2 and Tier 3 (Escalation) problem identification, diagnosis and resolution of ... CE certifications. + Two (2) years of experience with Service Management (ITSM) is required. Job Description: + Provides...of configuration and operation of IT systems + Provide Tier 1 (Help Desk ) problem identification, diagnosis… more
- Leidos (Centennial, CO)
- …candidate will provide the highest level of technical support for the IT&C Enterprise Service Desk located at the Centennial office in Denver, Colorado. Customer ... highest level of technical support for the IT&C Enterprise Service Desk located at the Centennial office...four (4) years of experience in working in IT Service delivery as a Tier Analyst. +… more
- Belay Technologies (Annapolis Junction, MD)
- …skills + Working with the ISSE and the accreditation of the system, handling Service desk tickets and heading up the Global searches system. + Handling ... the client/server/storage/network devices, mobile devices, etc. The SA provides Tier 1 (Help Desk ) and Tier... Service desk tickets and heading up the… more
- Synergy ECP (Columbia, MD)
- …problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk ) and Tier II (Escalation) problem ... support for implementation, troubleshooting and maintenance of IT systems + Provide Tier I (Help Desk ) problem identification, diagnosis and resolution of… more
- Kiewit (Omaha, NE)
- …rates. **Qualifications** **Required:** + 3 + years of experience in service delivery or help desk leadership (cross-functional experience strongly preferred) ... **Market:** Corporate Home Office **Employment Type:** Full Time **Position Overview** Kiewit Service Delivery (KSD) is the company's one-stop shop for all things… more
- Lake Erie College of Osteopathic Medicine (Jacksonville, FL)
- …in the management of critical incidents; + Escalate more involved problems to the appropriate Tier 2 and Tier 3 support teams; + Quickly and accurately ... related field with 3 -5 years' experience. Prior experience in a help desk organization with PC/network troubleshooting skills. The person must be able to support… more
- Stanford University (Stanford, CA)
- Administrative Associate 3 **School of Medicine, Stanford, California, United States** Administration Post Date Nov 14, 2025 Requisition # 107743 Stanford ... Recognized as one of the premier departments in the nation, we attract top- tier graduate students and fellows who shape the future as leaders in scientific… more