- SAIC (Oakland, CA)
- …located at the Department of Transportation, Oakland CA. Performs day-to-day activities required to provide Tier 2 and Tier 3 support to end users, to ... multiple teams to troubleshoot issues. Updates status of queued service requests with the IT service management...with 6 additional years of related experience + Provides Tier 2 and Tier 3 … more
- Leidos (Chantilly, VA)
- **Description** Leidos has an exciting opening for you as our next Tier 2 Service Desk /Systems Administrator. Your job will be supporting as a Linux ... work in a team environment while demonstrating strong cross functional collaboration across Tier 3 and ISP teams. Individuals in this role may be required to… more
- Leidos (Sierra Vista, AZ)
- …directed by the GCC. + Escalate tickets and problems through the Jira Service Desk ticketing system to higher tier teams as required. + Partner with key ... workflows and service tickets in both JIRA Service Desk and GCC Service ...discovery, assessing current capabilities, configurations, and requirements to provide tier III support for the Army global network. +… more
- TISTA Science and Technology (MD)
- …2+ years of experience working in a customer-facing technical support role, including Service Desk /Help Desk /Desktop support. + Familiarity with both Windows ... are seeking a full-time Desktop Technician to provide level 1/2 and desk -side support for devices including desktops, laptops, printers, scanners, and mobile… more
- LifeCenter Northwest (Bellevue, WA)
- …ticketing system, and in person. + Triages helpdesk tickets. + Escalates helpdesk tickets to Tier 2 or Tier 3 as appropriate. + Troubleshoots computer ... to resolve issues. + Documents resolutions for future reference via help desk ticketing system. + Performs hardware installations, maintenance, and repair on… more
- Leidos (Laurel, MD)
- …The successful candidate will work with less than 10 people supporting the Customer Service Desk to manage IT systems infrastructure and any process related to ... support for** Implementation, troubleshooting, and maintenance for IT systems + **Provide Tier 1 (Help Desk ) problem identification, diagnosis and resolution of… more
- ChenMed (Miami, FL)
- …and software systems across our data facilities. This position provides expert Tier 3 technical support while taking on additional operational responsibilities ... on a year-for-year basis required + A minimum of 3 years' experience working within a dedicated, multi- tier...CCENT, etc.) or higher required + Experience using a service desk platform (ITSM or trouble ticket… more
- Two95 International Inc. (Wayne, PA)
- …+ Monitoring JIRA Help Desk system for work intake from problem tickets to service requests + Providing Tier 1- 3 hardware support on Apple, HP, Lenovo, ... Microsoft laptop systems + Providing Tier 1- 3 software end user support in...analysis for problem elimination, with a focus on customer service and innovation. + Maintain workstation inventory and licensing… more
- Chenega Corporation (Fort Belvoir, VA)
- …to ensure customer satisfaction. + Assign tickets that are out of scope to the Service Desk /Other Teams. + Assign tickets to technicians at dedicated sites. + ... C-CHR-24-049 TheRemedy Queue Manager willmonitor the performance of AITP Service Level Agreements (SLAs) and ensure incidents and ...used in lieu of a degree. + Secret clearance Tier 3 investigation required. Chenega Corporation is… more
- Hawaiian Electric (Honolulu, HI)
- …budget and time constraints. As needed, performs second-level help desk functions. ESSENTIAL FUNCTIONS: + Programs/adapts, tests, troubleshoots, documents, and ... or modifications). As needed, provides second-level technical support for Help Desk . + Collaborate with Development, Infrastructure, and Desktop Analysts, Database… more