- ASM Research, An Accenture Federal Services Company (Honolulu, HI)
- **General Summary** Provides remote Tier 1 technical end user support to an enterprise of roughly 4500 users in a Microsoft Windows environment. Work on a team ... ticketing system. Keep meticulous notes. + Troubleshoot and repair Desktop /Laptop and thin client hardware. + Support ...3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise position. + Possess a working knowledge… more
- General Dynamics Information Technology (Fort Huachuca, AZ)
- …NOSC environment and initiate fix actions or problem escalation to Tier II / Tier III admins. + Provide support for implementation, troubleshooting and ... the mission of INSCOM. + Under general supervision, provides second- tier support to end-users for PC, server,...as many incidents during the first contact, or at Tier I/ II . Efficiently escalates incidents to … more
- Koniag Government Services (Seattle, WA)
- …end-user training. There is day-to-day communication with the HUD Region 4 IT Director. ** Tier II (HUD Headquarters (HHQ)) Support Staff** : + Technicians ... Manager. Below are the qualifications for this role.** **_A desktop hardware technician installs, maintains, and repairs user workstations,...support + Shared Service and Help Desk Services support , such as: + Provide Tier Zero… more
- General Dynamics Information Technology (Macdill AFB, FL)
- …and updated information to maintain the Help Desk SOPs and Training manuals for Tier I/ II support . + Maintains a professional attitude and appearance ... ; daily maintenance and incident/problem resolution for escalation of desktop support related issues. + Configures IT...DoD 8570 requirements and be eligible for IAT level II access upon hire for positions with elevated privileges.… more
- General Dynamics Information Technology (Sterling, VA)
- …Desktops) + Operating and executing scripting skills in PowerShell or Python + Providing Tier 3 and above support as needed (troubleshooting, problem resolution ... **Job Family:** IT Infrastructure and Operations **Skills:** Systems Engineering,Virtual Desktop ,VMware VDI **Experience:** 10 + years of related experience **US… more
- Center For Health Information And Analysis (Boston, MA)
- …analytics products. The Deskside Support Engineer, reporting to the Manager of Desktop Support , will be a mission critical resource on the CHIA team. ... satisfaction. Handle tickets effectively within timeframes outlined by the Desktop Manager and Director of IT Operations. Provide user-friendly,...experience. NAGE Unit 6: Customer Service & End User Support Level II ; Deskside Support … more
- General Dynamics Information Technology (Huntsville, AL)
- …May function as lead job providing guidance and training for less experienced technicians. + Provide Tier I and II support at remote field and garrison sites ... + Perform server and desktop installation, basic cabling +...determined by the Program Manager is required prior to support on contract + IAT II 8570/8140… more
- Robert Half Technology (Atlanta, GA)
- … Analyst to join our team in Atlanta, Georgia. In this role, you will provide Tier I and II technical support , ensuring smooth IT operations and resolving ... in maintaining a robust IT environment. Responsibilities: * Provide Tier I and II technical support...and repair computer hardware issues, including monitors, printers, and desktop software. * Develop and implement IT policies to… more
- General Dynamics Information Technology (Savannah, GA)
- …Active Directory Services, DHCP, DNS, and Group Policy Objects (GPO). + Provide Tier 2/3 support , diagnosing and resolving complex issues within the virtual ... and intelligence projects. Join GDIT as a **Senior Virtual Desktop Infrastructure (VDI) Administrator** for a career where your...determined by the Program Manager is required prior to support on contract + IAT II 8570/8140… more
- General Dynamics Information Technology (Langley AFB, VA)
- …and remote users to coordinate site visits and upgrades, provide on-site and remote resolution support for trouble calls, and provide TIER 1/2/3 support of ... **Job Family:** IT Infrastructure and Operations **Skills:** System Administration,Technical Support ,Troubleshooting **Experience:** 5 + years of related experience **US… more