- Convey Health Solutions (Fort Lauderdale, FL)
- …manages technical teams responsible for Help Desk ( Tier I/ Tier II ), Network Operations Center (NOC), and Site Support services. Responsibilities include ... + Minimum of 3-5 years of experience in a Technical Help Desk or Desktop Support environment. + Minimum of 3 years in a management role overseeing 8 or… more
- TekSynap (Albuquerque, NM)
- …Familiarity with Remedy ticketing system is preferred + Works with other Tier 1 and Tier II Support staff to ensure proper hand-off of tickets for prompt ... and if needed escalation + Maintains required documentation of Tier 1 processes and SOPs + Deployment, configuration and...DoD 8570 IAT I certification required + Active HDI Desktop Support Technician or ability to obtain… more
- Chenega Corporation (Oakton, VA)
- …10% of time. Skills and Experience + Demonstrate directly related experience in Tier II and Tier III support . + 4+ years' experience with Installing, ... in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals… more
- Robert Half Technology (Dublin, OH)
- …Act as a subject matter expert and escalation point for Tier I and Tier II support teams. * Manage service tickets through FreshService, ensuring ... contribute to the healthcare industry by providing advanced technical support and desktop engineering solutions. The role...* Possess 5-10 years of relevant IT experience, including Tier III-level support . * Demonstrated expertise in… more
- Nevada County (Nevada City, CA)
- …Nevada County Information Systems (IS) Team values collaboration and innovation in support of our mission to provide excellent technology to all County departments ... and partners with members of other technical areas such as Applications, Desktop , Network, and Security to plan and execute projects and maintenance. The… more
- Leidos (Bethesda, MD)
- …to perform remote administration of servers located in offsite data centers. + Provide Tier 3 operations support and be able to rapidly distinguish isolated user ... customers to handle service inquiries and problems. + Experience working as a Tier 3 system administrator: familiar with using desktop software applications such… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …strong experience in both **Microsoft Enterprise Systems and Linux administration** to provide ** Tier II support ** for a large Federal Intelligence Agency. ... ensure consistent system performance and operational reliability. **Key Responsibilities:** + Provide ** Tier II support ** for incident resolution and user… more
- CACI International (Annapolis Junction, MD)
- …**Responsibilities:** As a System Administrator, your key responsibilities will include: + Tier 1 (Help Desk) support for problem identification, diagnosis, and ... resolution. + Tier 2 (Escalation) support for more complex issues, providing troubleshooting and in-depth analysis. + Configuration and management of UNIX,… more
- NANA Regional Corporation (Aberdeen Proving Ground, MD)
- …needed. + Experience identifying network problems impacting users and work with appropriate Tier II or III administrators. + Experience troubleshooting WIFI and ... provide feedback on one-time and problematic trends/patterns with customer support requirements. + Ensure rigorous application of cybersecurity policies, principles,… more
- TEKsystems (New Haven, CT)
- … equipment by instructions and informational interactions. Provide Tier I and Tier II support for University applications, including web browsers, email, ... and backup restoring as well, mail email is outlook. Tier 1 and 2 troubleshooting. Must haves are a...Base content based on Subject Matter Expert (SME) role. Support clients in the use of their desktop… more