- Axxum Technologies (Rockville, MD)
- Service Desk Specialist - Rockville, MD - Hybrid + Technical Support: Provide Tier II level support for Windows OS, networking, printers, connectivity issues, ... cloud environment. + Ticket Management: Respond to and resolve escalated helpdesk tickets from Tier I, ensuring timely and accurate problem resolution. + System… more
- ManTech (Nellis Air Force Base, NV)
- …reported issues, including creating network user accounts and configuring email. + Helpdesk Support: Field user calls, determine the level of support required, and ... escalate/distribute calls to appropriate tiers (eg, Tier 2, Tier 3). + Troubleshooting: Provide...DoD 8570 compliance with Information Assurance Technical (IAT), Level II or higher + Demonstrated experience as a full-service… more
- NANA Regional Corporation (Alexandria, VA)
- …efforts and coordinate with engineering teams to resolve issues proactively. + Conduct Tier I/ Tier II technical diagnostics of networks, including server ... etc. is preferred. + Minimum two years hands-on experience in a PC/network helpdesk or technical support environment. + Knowledge of technical security systems such… more
- Epsilon, Inc (Quantico, VA)
- …needs. + Support high level events to include venue rehearsals and coordination. Provide tier 3 support for all AV/VTC systems in the MCU environment. + Code, ... switching devices, VTC, camera, audio and video. + Provide tier 3 support for auditorium production equipment such as...Maintain an open and clear communication with MCU's IET Helpdesk Support and Student/Faculty on all issues related to… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …equipment and networks, and ensure compliance with security standards. + Oversee 24x7x365 Tier I and II maintenance support on all TCF equipment, following ... of management. + Must have knowledge of operating and maintaining Tier 2 Tech Control Helpdesk . + Ability to provide technical directions and supervision in… more
- State of Massachusetts (Boston, MA)
- …Agency business units. Specifically, this position is responsible for providing the first- tier end user support for the Salesforce-based eLIPSE and other Agency ... customer portal(s), documentation, and escalation of issues to higher tier support resources as needed. * Respond to constituent...and Abilities:_* * A minimum of 1 year of IT/ helpdesk support experience is preferred * General knowledge of… more
- M. C. Dean (San Jose, CA)
- …Security Systems in support of the endpoint devices. The position provides Tier 1 administrative support for various projects and programs. Main responsibilities ... Utilize technology-based problem tracking system (ie, ticketing system) to document helpdesk phone calls; document troubleshooting steps prior to completing ticket… more
- TekSynap (Dahlgren, VA)
- …and Navy IT security and service management policies. **RESPONSIBILITIES** + Provide Tier II /III technical support to end-users across NSWCDD, including ... update standard operating procedures (SOPs) and knowledge base articles toimprove helpdesk efficiency. + Interface directly with NSWCDD IT leadership and functional… more