- SAIC (Albuquerque, NM)
- …challenging career with SAIC in Albuquerque, NM. **Duties:** + The qualified applicant will provide Tier II help desk support to users unable to resolve tech ... issues that exceed Tier 1 level support . + The candidate must provide creative solutions to customer problems to ensure customer satisfaction and productivity.… more
- Trace Systems Inc (Portsmouth, VA)
- …relevant agency policy). + Minimum of two (2) to four (4) years of relevant experience for Tier II support roles, or four (4) or more years of experience for ... Job Overview Job Title: IT Service Desk Support - Tier II Location: Portsmouth, VA Job Responsibilities Trace Systems is seeking an IT Service Desk … more
- Insight Global (Clinton, MA)
- Job Description Provide Tier II support for Windows-based desktops and laptops. Install, configure, and troubleshoot peripheral devices (printers, scanners, ... support logs. Lead and supervise a small team of Tier I support technicians, providing guidance and training. Coordinate escalations and ensure timely… more
- Robert Half Office Team (Rochester, NY)
- Description We are looking for a skilled PIA P& C Support Specialist ( Tier II ) to join our team in Rochester, New York. In this Contract position, you will ... provide advanced support and assistance for a range of property and...products, including workers' compensation and bonds. * Offer technical support to external users by troubleshooting issues and providing… more
- Link Solutions Inc (Aberdeen Proving Ground, MD)
- …years or more of directly related help desk/service desk experience. + Experience providing Tier II technical support . + Proficiency with Microsoft Office ... and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range...Development. Link Solutions is seeking a Help Desk Technician ( Tier II ) to join our team in… more
- General Dynamics Information Technology (Chantilly, VA)
- …with end-users and customers to ensure timely resolution.** **Process tickets received from the Tier II support desk to resolution and escalate appropriate ... scripts.** ** Support occasional weekend maintenance windows conducted by Tier II personnel.** **Prepare and submit After Action Reports (AAR) in accordance… more
- KeenLogic (Alexandria, VA)
- …and full-time, Monday through Friday. Description: The successful candidate will be responsible for Tier II and Asset support of an environment composed ... will escalate to the eBusiness team for a more detailed level of support . The Tier II will consult with appropriate manufacturers where required in… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …prompt troubleshooting and clear communication until issues are resolved. + Provide exceptional Tier - II work center support , receiving and logging trouble ... Solutions requires the expertise of a talented and experienced Tier II Helpdesk Lead/Central Area Business (CAB)...calls from customers, DoD service desk. Coordinate with Tier -III support as required for advanced troubleshooting… more
- General Dynamics Information Technology (Fairfax, VA)
- …for review and approval by the government. + Document status on tasks daily. + Provide Tier II support as required + Other duties as assigned. + Interacting ... The candidate will be expected to provide dedicated O&M/Technical Support as outlined below: + Critical issue ( Tier... Support as outlined below: + Critical issue ( Tier III) response and resolution services. Identify, research, and… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- The Service Desk ( Tier II ) Deskside Support Contractor will provide advanced technical support to troubleshoot, repair, deploy, maintain/ update/ patch ... staff, across on-site and occasional off-site environments. + Deliver deskside ( Tier II ) support for troubleshooting, repair, deployment, and installation of… more