- Chenega Corporation (Washington, DC)
- …service delivery and support continuity. + Escalate unresolved technical issues to Tier III or engineering teams, providing detailed documentation of ... **Req ID:** 37918 **Summary** **Service Desk Technician Tier 2** **Washington, DC**...there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in… more
- Robert Half Technology (Salt Lake City, UT)
- …collaborates across IT to resolve escalated concerns. Primary Responsibilities: Provide Tier 3 support and manage escalations. Assist with problem resolution ... alongside other IT specialists. Mentor and guide User Support team members. Ensure a deep understanding of the organization's software systems. Participate in 24/7 on-call rotations. Collaborate with Managed Service Providers for data requests. Manage data… more
- Air Comm Corporation (Westminster, CO)
- …Write technical support documentation for network systems and applications. . Provide Tier III support for help desk tickets and projects. . Performs ... software is essential for the network administrator to excel in this role and help drive our organization forward. Objectives of this role . Assist in network… more
- TekSynap (Arlington, VA)
- …+ Serve as the central coordinator for JNOSC operations, overseeing both Tier III service response/ help desk and service restoral team activities. + ... Ensure smooth coordination with other JSP Operations teams as specified (servers, applications, storage area network, backup and recovery, facilities, messaging). + Conduct corrective and preventative maintenance activities for the JSP Transport Network. +… more
- DCCA (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I ( Help Desk ) and Tier 2 (Escalation) ... Software Administrator III Location Annapolis Junction, MD Job Code 2195...implementation, troubleshooting and maintenance of IT systems . Provide Tier I ( Help Desk ) problem… more
- COMSO, Inc (San Antonio, TX)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 ( Help Desk ) and Tier 2 and ... Systems Administrator III - PIPELINE (TS/SCI w/ POLYGRAPH) San Antonio,...of configuration and operation of IT systems + Provide Tier 1 ( Help Desk ) problem… more
- General Dynamics Information Technology (Virginia Beach, VA)
- …networks. + assists in resolving client related issues, coordinating with both Help Desk , Networking, and Tier III personnel. + Captures resolution of ... Technician** joining our team to support USSOCOM. **HOW A HELP DESK TECHNICIAN WILL MAKE AN IMPACT**...issues elevated to Tier II support for later use in identifying systemic… more
- General Dynamics Information Technology (Virginia Beach, VA)
- …networks. + Assists in resolving client-related issues, coordinating with both Help Desk , Networking, and Tier III personnel. + Captures resolution of ... At GDIT, people are our differentiator. As a Service Desk Technician, you will help ensure today...issues elevated to Tier II support for later use in identifying systemic… more
- Epsilon, Inc (Alexandria, VA)
- …of work experience in the computer field, with a minimum of two (2) years in a help - desk area, and two (2) years at a mid/senior level position, to include the ... **Executive Support Technician III ** **Epsilon is now part of AMERICAN SYSTEMS!**...customer service. The Epsilon team is comprised of Service Desk (SD), Enterprise Request Fulfillment/Account Management (ERF), Major Incident… more
- Crane Aerospace & Electronics (Burbank, CA)
- **Job Summary:** The IT Systems Engineer III (IAM) serves as a Tier II / III escalation resource and / or subject matter expert on a particular topic and / ... IT Systems Engineers IV and V. **Essential Functions:** + Tier II / III support for identity...or redesign of key identity and access infrastructure + Help support and consult IT teams to incorporate other… more