- NuAxis Innovations (Washington, DC)
- …Service Management (ITSM) or IT Operations roles. + Demonstrated experience supervising enterprise IT Help Desk or Service Desk operations. + Proven ability ... for teams of 10+ resources. + Strong background in overseeing ticket lifecycle management ( Tier I, II, III escalations) to ensure effective resolution at the… more
- TEKsystems (Oklahoma City, OK)
- …Assess emerging industry trends; anticipate and develop strategic solutions Provides Tier III support for all infrastructure components Makes technical ... Description The Systems & Infrastructure Engineer III is a subject matter expert who leads...management escalations which cannot be resolved by the service desk or other technical analysts. Essential Responsibilities Responsibilities listed… more
- Chenega Corporation (Oakton, VA)
- …and documentation of results. + Provides advice and training to end-users and help desk personnel. + Maintains current knowledge of relevant technologies as ... nation. SecuriGence is seeking an experienced Systems Administrator to help contribute to our success. If you enjoy working...Skills and Experience + Demonstrate directly related experience in Tier II and Tier III … more
- City of New York (New York, NY)
- …contributor. Experience in computer operations, technical support, quality assurance (QA), hardware installation, help desk , or as an end user will not be ... City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return...Configuration Manager (SCCM) infrastructure, support its end users, provide Tier I-II and III support for DSS/HRA/DHS… more
- Tyto Athene (Fort Belvoir, VA)
- …ICAM user management and assist with OKTA SSO integrations. + Provide Tier III support and work with Desktop Support/ Help Desk personnel, both internal ... of an integrated team including cybersecurity specialists, network engineers, service desk analysts, and other personnel. Applicant should be multi-disciplined with… more
- TekSynap (Springfield, VA)
- …the representative for the first stage of escalation for Incidents. Responsible for managing Tier 1 and Tier 2 incident responses. Responsible for ensuring that ... + Certifications preferred include: ITIL + Certifications preferred include: Level III CCNP, CCDP, or CCIE + Routing and switching/Firewall (FW)/load balancing… more
- Chenega Corporation (Sioux Falls, SD)
- …monitor all server backups. + Restore files and directories in response to user help desk requests and requests. + Provide technical assistance in enterprise ... backup and recovery of systems, patching of systems, providing Tier II/ III support to lower tiers, performance...there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in… more
- Leidos (Fort Belvoir, VA)
- …Masters with 6 - 10 years of prior relevant experience in a network operations, help desk , or IT support role. Specific experience, education and training may be ... (BMC Smart Reporting), tasks, and work orders. **Additional Responsibilities:** + Support Tier I- III system, networking, and engineering personnel to ensure… more
- V2X (Colorado Springs, CO)
- …incident response, preventative maintenance, and performance management. Working alongside cybersecurity, help desk , and engineering teams, the Senior Network ... + High School Diploma or Associate Degree. + IAT III baseline certification (CASP CE, CCNP Security, CISA, CISSP...position requires an active Department of Defense (DoD) Secret ( Tier 3) level clearance. Skills & Technology Used: +… more
- CACI International (Annapolis Junction, MD)
- …of lower level employees. + Provides advice, guidance, and direction to other technical help desk technicians with complicated user questions or * requests. + ... to complicated user questions. + Escalate complex system questions to Tier II & III Support and appropriate Government stakeholders. + Escalate complex issues… more