- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- …attains the necessary technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals. + Seeks opportunities to ... years Personal Computer experience including customer support or Help Desk . + 0-2 years of customer service ...Help Desk . + 0-2 years of customer service or public relations experience. + Experience with an… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …up on all incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities. + Update Help Desk Standard ... offboarding. + Provide account management support. + Provide 24/7 Tier 1 support for all environments and networks supporting...upon approval. **Other Job Specific Skills** + Excellent customer service skills + Uses a knowledge document to work… more
- ASM Research, An Accenture Federal Services Company (Honolulu, HI)
- …supporting duties as directed. **Minimum Qualifications** + 3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise position. + Possess a working ... **General Summary** Provides remote Tier 1 technical end user support to an...a Microsoft Windows environment. Work on a team of Service Desk technicians to resolve and escalate… more
- ASM Research, An Accenture Federal Services Company (Falls Church, VA)
- …the necessary technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals.Seeks opportunities to improve ... individual will perform hourly data ingests and respond to Tier 1 and 2 tickets onsite in support of...tracking incidents. Follows through to resolution within the customer Service Level requirement by taking notes on the steps… more
- TekSynap (Silver Spring, MD)
- …or via the web queue, including chat or Instant Message, when implemented. + Open service desk tickets and ensure proper information is collected from user and ... IT BPA in Silver Spring, MD. The FDA IT Help Desk Contract provides support for enterprise IT service requests for 22,000 users worldwide. As a subcontractor to… more
- ASM Research, An Accenture Federal Services Company (San Antonio, TX)
- …and trend analyses. **Minimum Qualifications** + HS Diploma + 0-1 years of customer service and/or help desk experience. + **Candidates must have an active ... for multiple applications. Performs basic user-problem analyses for the help desk . Assesses the customers' issue, performs initial triage, documents the problem,… more
- CACI International (San Antonio, TX)
- …of experience using with Cerner Millenium/MHS Genesis + Demonstrated knowledge of Service Desk support methodology + Relevant technical certifications or ... closely with Application Support Supervisors to ensure all contract service objectives are met or exceeded. This Tier...knowledge deficiencies and raise to management. + Ensure that agent calls are correctly logged per established procedure. +… more
- CTG (Downers Grove, IL)
- …and wireless technologies. + Experience with a ticketing system (eg, ServiceNow, Jira Service Desk , Zendesk) and remote access tools. + Excellent verbal and ... **Job Title:** Technical Helpdesk & Network Remote Support Agent II **Location:** Downers Grove, IL **Job Type:**...problems but also act as an escalation point for Tier 1 issues, mentor junior staff, and contribute to… more
- Applied Research Associates, Inc. (San Antonio, TX)
- …freedom, service and growth. If you are looking for a career as a Tier 2 Cloud Support agent and you are interested in designing, developing, and rapidly ... and mentor Tier 1 staff. + Interest in advancing to Tier 3 Help Desk role supporting systems engineering and networking operations. If this is the perfect… more
- MyFlorida (Tallahassee, FL)
- …such as a ticketing system Knowledge of Outlook and/or O365 DESCRIPTION This is a Tier 1 Help Desk position that primarily provides application support to the ... Working Title: OFFICE AUTOMATION ANALYST - 60000388 Pay Plan: Career Service Position Number: 60000388 Salary: $42,561.48 Posting Closing Date: 08/31/2025 Total… more