- State of Massachusetts (Boston, MA)
- …public that utilize our customer portal(s), documentation, and escalation of issues to higher tier support resources as needed. * Respond to constituent and DOL ... by Agency business units. Specifically, this position is responsible for providing the first- tier end user support for the Salesforce-based eLIPSE and other… more
- Leidos (Hanover, MD)
- …(ICAM) systems. The candidate will be responsible for monitoring ICAM systems and providing Tier 1 & Tier 2 support . This includes supporting customers ... + Monitor ICAM systems to ensure continuous operational performance. + Provide Tier 1 & Tier 2 support , troubleshooting and resolving issues related to… more
- TekSynap (Albuquerque, NM)
- …help desk tickets - Familiarity with Remedy ticketing system is preferred + Works with other Tier 1 and Tier II Support staff to ensure proper hand-off of ... **Responsibilities & Qualifications** **RESPONSIBILITIES** The Client Support Technician position is responsible for answering calls, logging of incidents in the… more
- SAIC (Oakland, CA)
- …located at the Department of Transportation, Oakland CA. Performs day-to-day activities required to provide Tier 2 and Tier 3 support to end users, to ... of related experience + Provides Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset management, Windows 10 with strong user… more
- Two95 International Inc. (Wayne, PA)
- …Help Desk system for work intake from problem tickets to service requests + Providing Tier 1-3 hardware support on Apple, HP, Lenovo, Microsoft laptop systems + ... Providing Tier 1-3 software end user support in Windows, Mac OS, VoIP, WebEx, and other software as needed + Provide Tier 1-3 support in Office365,… more
- Leidos (Reston, VA)
- …and troubleshooting. * Industrial computer and Dell systems installation, configuration, and troubleshooting. * Tier 2 Help Desk support with some Tier 3 ... Security and Engineering Programs (SEP) is seeking a Computer Support Analyst with a minimum of a SECRET clearance...Prior experience in a Network Operations Center environment or Tier 2/3 Helpdesk. * Cisco, Palo Alto and/or Juniper… more
- Robert Half Technology (Madison, WI)
- …a growing external user base and reduce current ticket volume. This role sits between Tier 2 and Tier 3 support and involves deeper troubleshooting-not ... calls, chats, and email tickets. Key Responsibilities + Deliver Tier 2/3 SaaS application support to external...Responsibilities + Deliver Tier 2/3 SaaS application support to external customers + Troubleshoot complex technical issues,… more
- BigBear.ai (Hanover, MD)
- …(ICAM) systems. The candidate will be responsible for monitoring ICAM systems and providing Tier 1 & Tier 2 support . This includes supporting customers ... systems including servers, storage, and network components + Provide Tier 2 support for Identity, Credential, and Access Management (ICAM) systems in… more
- Dobson Fiber (Oklahoma City, OK)
- …of product offerings using step by step solutions in a call center environment. The Tier 2 Support Techs work within the Dobson operating system to create ... INCLUDE, BUT ARE NOT LIMITED TO: Provide Advance trouble-shooting support for Tier 1 escalations of a variety of DSL/FTTH/FTTB/VOICE/VOIP solutions. Work… more
- Oshkosh Corporation (Oshkosh, WI)
- …technical troubleshooting abilities, strong communication skills, and a passion for providing top- tier support to our customers. This role involves diagnosing ... We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our… more