- Teledyne (Hudson, NH)
- …boating enthusiasts around the world get the most out of their marine electronics. As a Tier 1 Support Agent, you'll be the first point of contact for customers ... web, and email, using our knowledge base and FAQs or escalating to Tier 2 when needed. + Technical Troubleshooting: Assist customers in resolving issues related… more
- Amentum (Washington, DC)
- …on critical efforts we manage as a premier government contractor. You enjoy providing Tier 2 support while multitasking in a fast-paced call center environment ... forward to supporting our customers professionally. **Responsibilities:** + Provide Tier 2 IT call center support to...+ Provide Tier 2 IT call center support to end users for software and hardware troubleshooting… more
- Huntington Ingalls Industries (Virginia Beach, VA)
- …configurations, and support efforts + Collaborate with internal teams to support service continuity and improvement + Provide Tier 2/3-level support ... root cause analysis, escalate technical issues appropriately, and deliver Tier 2/3 support + Strong written and...technical issues appropriately, and deliver Tier 2/3 support + Strong written and verbal communication skills, including… more
- TEKsystems (Ridgeland, SC)
- Description We are seeking a Tier 1 Support Technician. The contracted technician will focus on front-line, campus-based support , including but not limited ... by verifying software, connectivity, and device readiness. + Provide Tier 1 support for instructional and assessment software issues (logins, access issues,… more
- Robert Half Technology (White Plains, NY)
- …* Provide technical guidance and mentorship to help desk staff and end users. * Windows server support as an escalation point for tier one and tier two ... and deployment automation. * Troubleshoot and resolve Level 2/3 desktop support issues, including OS, application, and driver-related problems. * Ensure endpoint… more
- SitusAMC (Denver, CO)
- …improve upon technical skills sets within assigned areas of expertise + Assist in training of tier I support staff and in their day to day operations as needed + ... Essential Job Functions: + Escalate problems to higher level tier groups as required or to supervisor. + Using...resolve or escalate accordingly + Provide technical assistance and support for incoming queries and issues related to computer… more
- CACI International (Sterling, VA)
- …tracking, and monitoring the problem to ensure a timely resolution + Providing second- tier support to end-users for either PC, server, or mainframe applications ... separated team is crucial. **What you'll get to do:** Support end-user applications and work in a multi- tier... Support end-user applications and work in a multi- tier service desk as well as work with software… more
- Robert Half Technology (Memphis, TN)
- …delivering exceptional customer service. Key Responsibilities: Provide tier 1 and tier 2 technical support for desktops, laptops, printers, and other ... customer service. Key Responsibilities: Provide tier 1 and tier 2 technical support for desktops, laptops, printers, and other peripherals. Troubleshoot and… more
- Robert Half Technology (Memphis, TN)
- Description The Tier III Help Desk Support role is responsible for providing advanced technical assistance and troubleshooting for complex IT issues that cannot ... be resolved by Tier I or Tier II support teams. This position serves as the highest level of escalation within the help desk and works closely with system… more
- Systems Engineering Solutions Corporation (Alexandria, VA)
- The program provides comprehensive Tier 1, Tier 2, and Tier 3 IT Infrastructure Support services to sustain and enhance its IT environment. These ... Project, Jira, ServiceNow). . Knowledge of monitoring and ticketing systems for Tier 1-3 support . . Strong Excel and reporting skills for KPI tracking. .… more