- CACI International (Sterling, VA)
- …be responsible for installing, configuring, and troubleshooting production environments. You'll also support Tier 3/4 escalations, which may involve reading and ... and configuration management solutions using Puppet and Ansible . + Support Tier 3/4 escalations including deep-dive troubleshooting across infrastructure… more
- TEKsystems (Great Neck, NY)
- …Technician to join a fast-paced MSP environment. This role involves delivering Tier 1 technical support across multiple client environments, managing service ... while maintaining excellent customer service. Key Responsibilities + Provide Tier 1 technical support for multiple client...Key Responsibilities + Provide Tier 1 technical support for multiple client environments, meeting defined SLAs. +… more
- BAE Systems (Columbia, SC)
- …guides of network systems; participate in both project and operational meetings; providing Tier 3 level support utilizing change control processes. The candidate ... administration duties. + Knowledge of various Cisco technologies. + Providing Tier 3 level support via change control processes and procedures + Participating in… more
- Tyto Athene (San Diego, CA)
- …River, MD. The Service Desk Team provides a mixture of Tier 1.5 and Tier 2 desktop support to DAU faculty, staff, and classroom environments, and receives ... resource on the DAU Customer Service Team with on-site support required at the West Campus Location in San...the West Campus Location in San Diego, and remote support services for DAU Regional Locations in Fort Belvoir,… more
- Nightwing (Pensacola, FL)
- …(tiered support model), using an Incident Management System. + Tier II experience: Prioritize incidents. Perform detailed troubleshooting, root cause analysis. ... advanced full-spectrum cyber, data operations, systems integration and intelligence mission support services to meet our customers' most demanding challenges. Our… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …and remote users to coordinate site visits and upgrades, provide on-site and remote resolution support for trouble calls, and provide TIER 2/3 support of ... Our work depends on TS/SCI cleared Systems Administrator joining our team to Support our intelligence customer in Ft. Belvoir, VA. HOW A SYSTEMS ADMINISTRATOR WILL… more
- Signature Aviation (Orlando, FL)
- …health checks, and maintenance to ensure platform stability and security. + Provide Tier 2/3 support for complex ServiceNow incidents. + Maintain detailed ... ensures our platform remains modern, secure, scalable, and fully optimized to support IT Service Management (ITSM) and broader organizational needs. With 7+ years… more
- Robert Half Technology (Washington, DC)
- …experience. + Current Secret clearance and ability to maintain it. + Experience providing Tier II support in a Windows office environment. + Proficiency with ... Description Deskside Support Technician Location: Washington, DC (100% On-Site; will...extension and conversion Overview We are seeking a Deskside Support Technician to join a dynamic IT services team… more
- Beth Israel Lahey Health (Charlestown, MA)
- …computing environment. Assist and mentor Junior Systems Engineers and act as a second tier of support for ongoing project work or issue resolution. **Job ... supports physical, virtual, and Cloud Data Center servers and services, prepares support documentation, and maintains and supports an enterprise-level server-based… more
- Acosta Group (Lewisville, TX)
- …enhancements (Redwood design) as released by Oracle within the HCM suite. + Provide Tier 2/3 support for HCM end users via ServiceNow, resolving complex issues ... lead efforts to analyze, document, and improve business processes, configure and support HCM modules, and collaborate with cross-functional teams to deliver scalable… more