- AccentCare, Inc. (Austin, TX)
- …Bachelor's degree in Information Technology preferred or 2 - 4 years of technical support experience + Certifications requested: IT Infrastructure Library (ITIL) ... communicate with a diverse audience. + Ability to document technical solutions for review by both technical ...communication, diagnosing problems, and performing troubleshooting activities. + Provide Tier 1 & 2 support for executives… more
- Auburn University (Auburn, AL)
- …Summary** The Office of Information and Instructional Technology is seeking an **Endpoint Support Associate** to deliver technical support services to campus ... and maintains effective relationships with consistent follow-up and documentation. + Provides technical support to the University community to resolve moderately… more
- Brockton Hospital (Brockton, MA)
- …running smoothly. In this role, you'll work across the full spectrum of technical support needs-from everyday end-user issues to more advanced troubleshooting of ... audit activities related to the Incident Management process. . Provides second-level technical support for workstations, printers, mobile devices, and data… more
- BD (Becton, Dickinson and Company) (Franklin Lakes, NJ)
- …Customization/Customer Support is responsible to respond to complex customer technical questions pertaining to the commercialized product designs as an extension ... of " Tier 2" Pharm Systems capabilities per Customer Engagement Model...technical product expertise and test method knowledge to support successful transfers and respond to complex questions about… more
- Moser Consulting (Indianapolis, IN)
- …and service. Description We are seeking a Principal Network Architect to join our Tier 3 consulting team as a technical leader and client-facing expert. This ... solving immediate problems, you'll mentor and develop our Tier 1 and Tier 2 resources through knowledge sharing, technical reviews, and hands-on coaching.… more
- ManTech (Nellis Air Force Base, NV)
- …function is to support the United States Air Force's 53rd Wing Technical Support Services (53rd WTSS) contract. **Responsibilities include, but are not ... calls to appropriate tiers (eg, Tier 2, Tier 3). + Troubleshooting: Provide support for...School Diploma + DoD 8570 compliance with Information Assurance Technical (IAT), Level II or higher + Demonstrated experience… more
- Epsilon, Inc (Huron, SD)
- …ensuring compliance with licensing and regulatory requirements. Your role involves offering technical assistance to users, resolving IT support tickets, and ... Support the IT Service Desk by handling basic technical issues. + Assist in installing and maintaining software...software upgrades and basic computer-related issue resolution. + Provide tier 1 support for Entrust-related issues and… more
- Teledyne (Hudson, NH)
- …boating enthusiasts around the world get the most out of their marine electronics. As a Tier 1 Support Agent, you'll be the first point of contact for customers ... using our knowledge base and FAQs or escalating to Tier 2 when needed. + Technical Troubleshooting:...resolving issues related to Raymarine products, with guidance and support from experienced team members. + Follow-Up & Resolution:… more
- EchoStar (Christiansburg, VA)
- …session.** This role will be empowered to provide direct and real time advanced technical support to internal CXO resources for the benefit of Retail Wireless ... issue resolution + Create and escalate ServiceNow tickets for Tier 3 support when necessary + Develop...+ 2 - 4 years of experience handling advanced technical support that includes identifying and resolving… more
- Bio-Techne (Minneapolis, MN)
- …from the Bio-Techne commercial team and Bio-Techne's North American customers, providing first- tier technical and sales assistance for R&D Systems, Tocris, and ... Writes and distributes Discontinuation Notifications. 7. Documents information and recurring technical issues to support product quality programs and product… more