- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- …Overview: The Service Desk Technician - Intermediate provides Tier 1 and Tier 2 technical support to end users. This role is critical to maintaining ... efficiently while escalating complex cases as needed. Key Responsibilities: + Deliver Tier 1 & 2 technical support to end users for PCs, servers, printers,… more
- Koniag Government Services (Washington, DC)
- …Services company, is seeking a Help Desk Specialist to provide Tier I and Tier II technical support within a classified environment for our government ... while managing SCIF security operations. Core responsibilities include: + Provide Tier I and II technical support via phone, email, and in-person + Manage… more
- Trace Systems Inc (Shaw AFB, SC)
- …"glue-ware" to support operational client applications and security patches; + Provide Tier 2 technical support ; + Install, configure, operate, manage, ... and procedures to ensure a secure operating environment; + Provide Tier 2 technical support for more complex end-user client/server database issues,which… more
- Robert Half Technology (Hawthorne, CA)
- … technical background, excellent problem-solving skills, and a customer-focused approach to provide Tier 3 level technical support in a fully cloud-driven ... Friday, ensuring consistent 8-hour daily coverage. + Diagnose and resolve complex Tier 3 technical issues across diverse computing environments, including PCs… more
- Northrop Grumman (Elkridge, MD)
- …**What You'll get to Do** **Responsibilities** + Provide Tier 1 and Tier 2 technical support (Domain Administration, System Administration, and Network ... those missions. By joining in our shared mission, we'll support expanding your personal network and developing skills, whether...for all supported devices, mobile devices, etc. + Provides Tier 1 (Help Desk) and Tier 2… more
- NBC Universal (New York, NY)
- …On-Air Applications + Lead the team that provides Tier 2 and Tier 3 technical support for all media operations, ensuring rapid and effective resolution ... a critical leadership role that will oversee the development and technical support for all media systems, ensuring the reliability, efficiency, and scalability… more
- KBR (Bethesda, MD)
- …This is a contingent position based upon contract award Responsibilities Include: Provides first line ( Tier 1) IT technical support to end users for account ... tools available to you. + Provides first contact resolution technical support via incoming phone calls, to...approved process guidelines. + Bring forward ideas, including one Tier 0 automation process, to innovate the Service Desk… more
- Microsoft Corporation (Redmond, WA)
- …or related field + OR equivalent experience. + 1+ years experience with customer facing tier 3 technical support or software development organization. + 1+ ... As a **Service Engineer** , you will provide advanced technical support for Microsoft online advertising global...to markets globally. Create process or troubleshooting documentation for Tier 1 and Tier 2 support… more
- Lumen (Dallas, TX)
- …connect the world and shape the future. **The Role** Responsible for providing 24x7x365 Tier III technical support and troubleshooting assistance to field ... Irving Blvd., Dallas TX **The Main Responsibilities** * Provides Tier III support to field technicians and...or cross functional projects; advises departments on solutions for technical problems or barriers. * Recommends solutions to increase… more
- Insight Global (Morrisville, NC)
- Job Description * You will provide premium- tier technical support for Firewall and Security Cloud Control (SCC) to customers, partners, account teams, and ... of standard business hours. * Handle a wide variety of technical support problems-from simple application or network configuration fixes to extremely complex… more