- TekSynap (Albuquerque, NM)
- …support printers, multi-function devices (MFDs), and peripheral equipment. + Collaborate with Tier 2/3 support and other technical teams to escalate and ... **Responsibilities & Qualifications** **RESPONSIBILITIES** The Client Support Technician position is responsible for answering calls, logging incidents in the… more
- General Dynamics Information Technology (Rome, NY)
- …and expertly apply the latest technology. GDIT is looking for **Network Computer Support Technician** in **Rome, NY** , who holds active DOD Secret Clearance. + ... The Tier 1 maintenance of the on-site ADCS systems and...corrective maintenance and monitoring the on-site and remote locations. ** Support Technician** maintenance includes (but is not limited to):… more
- TekSynap (Lakewood, CO)
- …junior/mid-level support engineers + Troubleshoot advanced issues unresolved by lower- tier support + Maintain accurate ITSM ticket documentation and ensure ... projects or team initiatives **QUALIFICATIONS** + Minimum 7 years of deskside/IT support experience in a Windows-based environment + Degree required (High school… more
- TekSynap (Honolulu County, HI)
- …network performance, faults, and incidents using established tools and protocols. + Provide Tier I support : respond to end-user issues, resolve common problems ... via scripts or SOPs, and escalate as needed. + Provide Tier II support : perform in-depth troubleshooting, diagnostics, and resolution of complex issues with… more
- TekSynap (Radford, VA)
- …and Technical Project Managers. + Manage the implementation, administration, and support of customer projects within AWS and Azure cloud environments under ... **Clearance** + Secret - IT-II Non-Critical Sensitive Clearance or Tier 3 (T3) investigation. **DESIRED QUALIFICATIONS** **Education** + Bachelor's degree… more
- Rural Electric (Mesa, AZ)
- …responsibility is to provide leadership and supervise subordinate employee's and 2nd tier subcontractors on a project. The incumbent is responsible to complete the ... or owned) etc.). + Responsible for supervising craft employees and/or other 2nd tier subcontractors as required by the contract or project plan specifications. +… more
- OzarksGo (Fayetteville, AR)
- …Maintain detailed records of customer interactions, technical issues, and resolutions. + Collaborate with Tier I support and escalate issues to higher levels of ... equivalent EXPERIENCE: Two plus years' experience in customer service and/or technical support . Call center experience and providing reliable support to… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- The Application Support Specialist will review, analyze, and respond to assigned Tier 1 tickets to ensure timely response, turnaround, and resolution adhering to ... defined SLA metrics. Applications requiring support include Analytic Business Intelligence tools and Customer Relation...requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an… more
- TekSynap (Honolulu, HI)
- …installation and integration + Manage contractors and vendors during the implementation phase. + Provide tier 2 and 3 support as part of a technical team. + ... & Qualifications** The CSFC Solutions Engineer would assist and support with the development, configuration, testing, and evaluation of...Serve as the escalation contact during large outages for Tier 2 and 3 systems. + Author systems Engineering… more
- CACI International (Reston, VA)
- …guidance. * Support the IT Operations Manager by understanding appropriate and applicable Tier support levels. * Escalate Tier 3 tickets by entering them ... Start: TS/SCI with Polygraph Employee Type: Regular Percentage of Travel Required: None Type of Travel : None...supporting systems for visibility and communication purposes. Communicate with Tier 3 support partners for issue resolution.… more