- ServiceNow, Inc. (Addison, TX)
- …needs throughout the engagement . Implement the latest ServiceNow AI offerings like Virtual Agent , NLU, AI Search, Issue Auto Resolution, Task Intelligence, ... on Generative AI . Experience with ServiceNow's Predictive/Task Intelligence, AI Search, and Virtual Agent is highly valued. . Strong understanding and ability… more
- ServiceNow, Inc. (Addison, TX)
- …needs throughout the engagement + Implement the latest ServiceNow AI offerings like Virtual Agent , NLU, AI Search, Issue Auto Resolution, Task Intelligence, ... AI + Experience with ServiceNow's Predictive/Task Intelligence, AI Search, and Virtual Agent is highly value + Strong understanding and ability to consult… more
- Ryder System (Tallahassee, FL)
- …and privacy standards within the ServiceNow HRSD environment + Develop or maintain Virtual Agent topics based on business needs + Conduct thorough testing ... Pro. + Experience with developing in ServiceNow (eg service catalogs, Virtual Agent , Flow Designer) is required. + Experience with integrations between… more
- ICF (Reston, VA)
- …+ Experience with AI-powered customer service platforms (eg, Microsoft Copilot, ServiceNow Virtual Agent , Zendesk AI, or similar) and chatbots/ virtual ... (AI) tools to generate or assist with responses during interviews (whether in-person or virtual ) is not permitted. This policy is in place to maintain the integrity… more
- Pearson (Hoboken, NJ)
- …a timely, effective, and efficient manner. This includes effective provision of virtual agent (s), knowledge articles and training materials. + Proactively work ... Undertake regular reviews of self-service effectiveness, including knowledge articles and virtual assistant. + Support executive level management and local end user… more
- Insight Global (Arlington, VA)
- …Strong hands-on experience with ServiceNow, including: JavaScript-based development, Portal Development, Virtual Agent , and Workspaces * Proven ability to design ... scalable and maintainable technical solutions * Experience working in Agile teams and collaborating with Business Analysts * Understanding of ServiceNow as a cloud-based service * Experience with at least two of the following ServiceNow modules: * SPM… more
- Insight Global (Arlington, VA)
- …and tools * Ability to work independently and manage tasks without direct supervision * Exposure to NowAssist, Virtual Agent , and Workspaces within ServiceNow ... Job Description * Lead workshops and facilitate requirements gathering sessions * Translate business needs into clear, actionable user stories and acceptance criteria * Collaborate closely with developers to ensure accurate implementation of requirements *… more
- TEKsystems (Linthicum, MD)
- …* Experience with several of the following ServiceNow products including: ITSM, ITOM, Virtual Agent , Integration Hub, AppEngine, SAMPro , HAMPro, FSM, CSM, HRSD, ... SPM and IRM. * Experience with NOW Assist AI development and configuration. * Experience configuring tables, forms, views, workflows, notifications to deploy and automate IT and business services delivered * CMDB experience with multiple sources of data… more
- NTT DATA North America (Pittsburgh, PA)
- …be considered. Good to Have Experience with ServiceNow AI/ML, Predictive Intelligence, and Virtual Agent . Knowledge of cloud platforms (AWS, Azure, GCP) and ... security frameworks. Exposure to DevOps practices and CI/CD pipelines for ServiceNow. About NTT DATA: Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is Hourly rate… more
- Mastercard (O'Fallon, MO)
- …and experience-level agreements (XLAs) are established and achieved across all channels (chat, virtual agent , phone, case). This includes, but is not limited to, ... first contact resolution, inquiry deflection rate, stakeholder satisfaction, and digital adoption rates. * Provide guidance and support to service delivery (operations) leaders and teams, ensuring day-to-day processes are executed efficiently and effectively.… more