- AltaGas (Springfield, VA)
- …customer experience (CX) strategy by integrating journey mapping, voice of the customer ( VoC ) analytics, and insight generation into a unified view of the customer ... service initiation, energy assistance, rebates, etc.). * Deploy, manage, and monitor VoC tools and surveys (NPS, CSAT, CES, intercepts) to capture real-time and… more
- Kratos Defense & Security Solutions, Inc. (Oklahoma City, OK)
- …ensures timely renewal of regulatory permits. + Analyzes new material SDSs for VOC (Volatile Organic Compounds) contents and ensures the material is compliant with ... applicable regulations. Inputs the VOC content in the appropriate line in the ERP...are communicated appropriately. + Ensures that volatile organic compound ( VOC ) usage tracking process is accurate and being reported… more
- Vanguard (Malvern, PA)
- …of our distribution strategy given industry and competitive flows + Connecting NPS/ VOC insights to strategic health and performance metrics + Evaluating the ... advisor needs and market trends. + Drive Alignment: Connect client feedback (NPS/ VOC ) to strategic health metrics, ensuring our strategy reflects advisor and… more
- TekSynap (Columbus, OH)
- …Video and IPTV/Digital Signage trouble- tickets that cannot be resolved by the VOC Technical Admins + Provide coordination with Data Center Managers requesting rack ... over-the-shoulder training and/or familiarization to required personnel on all VOC activities including, infrastructure configuration, deployment, architecture and engineering,… more
- Alkegen (Howell, MI)
- …to ensure that we are targeting areas where we can win. + Capture VOC to create customer enthusiasm. + Lead the team including total team accountability, effective ... existing business. + Provide feedback to the organization on VOC improvements, new products, new markets, and M&A potential...+ Sales & Business Acumen. + Customer/Client Focus including VOC . + Hunter mentality and ability to develop hunter… more
- Entergy (New Orleans, LA)
- …physical service territory.** **Job Purpose/ Summary:** The Voice of the Customer ( VOC ) team is responsible for harvesting external data and insights to bring ... operational decisions, and foster a more customer-centric culture. The VOC team's efforts lead to increased use of the...+ Highlight success stories introduced due to customer feedback VOC Insights and Analysis: + Aggregate and analyze data… more
- Crate & Barrel (Northbrook, IL)
- …of the customer journey. This role owns the Voice of the Customer ( VOC ) program, transforming complex customer feedback and data into actionable insights and ... Own and evolve the enterprise-wide Voice of the Customer ( VoC ) strategy, ensuring customer feedback is a key driver...analytics, or a related role. + Previous experience with VoC platforms (eg, Medallia, Qualtrics) and BI tools (eg,… more
- Elkay (Downers Grove, IL)
- …in new product development, market insight generation, and voice of customer ( VOC ) development while contributing to strategic projects that support the growth of ... support, product requirements, and cross-functional collaboration. + Contribute to VOC (Voice of Customer) initiatives through research, customer engagement, and… more
- Synchrony (New York, NY)
- …secure virtual desktop environments. + Continuously improve service delivery using VoC feedback and analytics to enhance customer satisfaction and operational ... traditional infrastructure, data and cloud. + Expertise in Voice of Customer ( VoC ) programs, analytics tools, and ITSM platforms. + Familiarity with Agile… more
- Progress Rail Services Corp. (Mayfield, KY)
- …throughout the enterprise on the CPI processes and tools. You will collect VOC information and help support the development of CPI tool enhancements - including ... of 5 years working problems/issues across the product lifecycle: VOC , design/development, manufacture, inspection/test, validation, field support planning and… more