- Papa John's International (Atlanta, GA)
- …projects initiated by the Op's Excellence dept and the continued maintenance of VOC systems. **Duties & Responsibilities (other duties as assigned)** + Lead multiply ... of their markets and training requirements. + Analyzing operational KPI and Customer data ( VOC - Voice of the customer) to identify skill and knowledge gaps within… more
- Cole-Parmer (Charleston, SC)
- …and margins by strategically positioning and promoting products based on customer VOC and competitive insights. They will lead the commercialization process of new ... and usability, while maintaining ongoing communication to gather voice of customer ( VOC ) insights, address inquiries, and provide product support. + Act as the… more
- Cummins Inc. (Columbus, IN)
- …Sigma (PDSS), iDFMEA, Voice of the Customer and Voice of Other Stakeholders ( VOC /VOX), and project risk 9-box to support high quality decision making. Oversee the ... iDFMEA, Voice of the Customer and Voice of Other Stakeholders ( VOC /VOX); Meet project resource and quality expectations; Product Function Modeling, Simulation… more
- Fiserv (Alpharetta, GA)
- …you will do:** + Manage a state-of-the-art Voice of the Customer ( VOC ) program, including NPS, LTR, real-time product interactive feedback, client satisfaction, and ... to have:** + 3+ years of experience in managing Voice of the Customer ( VOC ) programs, including NPS, LTR, and client satisfaction surveys. + 2+ years of experience… more
- Intuit (Mountain View, CA)
- …the organization. The team will be accountable for our Voice of Customer ( VOC ) Feedback Loop: Leading the elimination of pain points/friction and optimizing our ... drive change for customer-facing support teams to identify, synthesize and prioritize VOC and VOE data, building business cases for change and driving implementation… more
- Edwards Lifesciences (Irvine, CA)
- …moving forward. **How you will make an impact:** + Plan and develop VOC and market research related to new product development or sustaining product enhancements. ... teams. + Generate claims and campaign (in conjunction with brand) based on VOC and relevant supporting documents. + Develop product materials and programs that… more
- Actalent (Fremont, CA)
- …work in cross-functional, multicultural teams. + Familiarity with product development methodologies ( VOC , DOE, FMEA, FEA). Job Description We are seeking a highly ... work in cross-functional, multicultural teams. + Familiarity with product development methodologies ( VOC , DOE, FMEA, FEA). + Ability to read and interpret material… more
- Fiserv (Lincoln, NE)
- …Map out Client solutions and journey maps, considering essential contextual parameters and VoC data. **What you will need to have:** + Bachelor's degree in finance, ... working with a Client Operations organization to create Client Experience and VoC programs. + Strong understanding of the latest Client Experience trends and… more
- Fiserv (Berkeley Heights, NJ)
- …aligned with the Client Quality Journey. + Employ internal and external resources and VoC data to determine the business improvement strategy and goals for the team. ... working with a Client Operations organization in creating Client Experience and VoC programs, aligning the latest Client Experience trends with desired outcomes. +… more
- Mastercard (O'Fallon, MO)
- …responsive feedback loop * Collaborate with cross-functional teams to align VoC insights with business objectives and operational improvements Experiences * ... Proficiency in VoC platforms (Qualtrics preferred) * Strong knowledge of survey design and feedback collection methodologies * Strong understanding of CX metrics,… more