- BD (Becton, Dickinson and Company) (Franklin Lakes, NJ)
- …evaluation. 3. **Customer & Market Insight Generation** - Lead Voice of Customer ( VOC ) research and competitive analysis to uncover unmet needs and inform product ... needs, with a heavy emphasis on collecting Voice of the Customer ( VOC ) through interviews, surveys, ethnographic research, etc. + Effectively partners and… more
- Caterpillar, Inc. (Peoria, IL)
- …Partnering with Core and Growth Commercial Teams to capture Voice of Customer ( VOC ) and Voice of Dealer (VOD) around services growth opportunities and ensuring ... of the challenges in maintaining and keeping machines running and capturing VOD and VOC in the process. + Good business acumen with ability to evaluate and… more
- Fortive Corporation (Everett, WA)
- …to identify innovation opportunities for Fluke. + **Voice of the Customer ( VOC )** : Lead immersive customer research including interviews, field visits (Gemba), and ... product concepts + Expertise in qualitative and quantitative research methods, including VOC , JTBD, and usability testing + Strong facilitation and coaching skills;… more
- Envista Holdings Corporation (Pomona, CA)
- …and operating profit growth + Conducts proactive and in-depth market research, VOC , and technology scouting to build business cases to identify product ... experience; demonstrated success in all aspects of product management (ideation, VOC , business case, product development, EPA & FDA registrations, commercialization,… more
- BD (Becton, Dickinson and Company) (Sparks, MD)
- …customer in core team engagements and new product development efforts, including VOC gathering, customer journey mapping, and positioning strategies. + Own market ... healthcare technology sector. + Shown success in both upstream (strategy, VOC , innovation) and downstream (launch, commercialization, messaging) marketing roles. +… more
- Xylem (Sarasota, FL)
- …requirements and business cases. + Conduct market research, Voice of Customer ( VOC ) activities, and competitive analysis to inform product decisions. **Sales & ... values. + Develop and validate compelling value propositions through research and VOC . + Contribute to thought leadership through content creation (eg, white papers)… more
- Palo Alto Networks (Santa Clara, CA)
- …to ensure product vision is aligned across business unit leaders, IT, and R&D. + ** VoC , Analytics & Competitive Strategy** : Utilize Voice of the Customer ( VoC ) ... and advanced analytics, alongside competitive analysis, to inform the product roadmap, prioritize permanent fixes, and develop data-driven business cases for platform investments. + **Cross-Functional AI Orchestration** : Lead the effort to bridge business… more
- Palo Alto Networks (Santa Clara, CA)
- …customer self-service, and improve case deflection rates. + Customer Journey Mapping & VoC Integration: Utilize advanced analytics and Voice of the Customer ( VoC ... ) data to perform customer journey mapping. Manage the feedback loop with engineering to inform design and prioritize permanent root cause fixes. + Cross-Functional AI Orchestration: Bridge business needs with R&D, IT Architecture, and engineering. Drive the… more
- Subaru of America (Camden, NJ)
- …workflows. Additionally, by collecting and reporting on Voice of Customer ( VOC ) insights, informs operational strategies and drives continuous improvement. Success ... in-operation telematics training. + Collects and reports on Voice of Customer ( VOC ) feedback to inform operational strategies and improve service delivery. + Creates… more
- Marriott (Bethesda, MD)
- …vendors, and internal stakeholders to ensure that operators can efficiently interpret VOC signals and take action that positively influences Intent toT Recommend. ... platforms, or data-driven insights to drive the guest experience across two VOC platforms. o Responsible for updating and maintaining training materials and… more