- Guardian Life (Holmdel, NJ)
- …analytics tools, sentiment analysis tools and ticketing. You will + Successfully design VOC and VOF collection processes - ensure that the VOC /VOF collection ... process is executed efficiently and with high quality + Analyze data, write reports, create presentations - generate actionable insights using statistical analysis that are relevant and timely + Develop strong business partner relationships - add value by… more
- Cardinal Health (Harrisburg, PA)
- …sustainable economic success + Understands methods available to execute primary research ( VOC ) that are necessary to drive portfolio and product decisions. Can ... identify market opportunities through VOC /secondary research and takes action by implementing and managing solutions + Works effectively across cross functional… more
- ITT (Seneca Falls, NY)
- …directly to subject matter experts, etc. + Developing voice of the customer ( VOC ) surveys and questionnaires to develop product and market directions + Assist in ... the implementation of VOC surveys and questionnaires + Assist in assembling business case materials and draft business documents + Perform data gathering and… more
- Insight Global (Rogers, MN)
- …This person will be heavily involved in product research, having to analyze VOC insights, segment markets, and understanding customer needs and gaps. They will use ... industry -Strong analytical skills with the ability to interpret and analyze VOC insights -Experience working with and presenting to executive level leadership… more
- Ford Motor Company (Little Rock, AR)
- …alignment on regional needs, feature priority, and business case alignment + **Champion VOC :** Work closely with upfitters and end users to determine proper use ... attending marketing shows, on-site customer visits, virtual customer training, and VOC sessions, and internal showcases. + **Customer-focused:** Ensure that customer… more
- Justrite Safety Group (Plant City, FL)
- …as NACE, SSPC, ISO, and other relevant certifications and regulations (including VOC and environmental safety standards). + Monitor and enforce OSHA safety ... and implementing corrective actions for coating failures. + Knowledge of VOC regulations and environmental compliance in coatings application. + Familiarity with… more
- GROWMARK, Inc. (Albany, OR)
- …support brand loyalty. This role is directly responsible for Voice of Customer ( VOC ) and increasing customer service quality from order to invoice. * _SUPERVISION ... for transactional processing and handling customer-initiated questions and issues. Analyzes VOC data involving customer reviews and experience with products or… more
- Mastercard (O'Fallon, MO)
- …inform strategic decisions * Collaborate with cross-functional teams to align VoC insights with business objectives and operational improvements Experiences * ... Proficiency in VoC platforms (Qualtrics preferred, specifically XM Discover/Clarabridge) * Deep understanding of text analytics strategies and methodologies, with… more
- Evident Scientific (Waltham, MA)
- …anyone else. Regional market intelligence includes, but is not limited to: VoC , VoS, win/loss root cause analysis, industry trends, market share, market opportunity ... level. * Create and communicate annual marketing plans based on market trends, VoC & VoS, sales potentials and competitor analysis. * Participate actively in the… more
- Amazon (Seattle, WA)
- …Our vision is to be the ultimate steward of the Voice of the Customer ( VoC ), empowering CS and Amazon teams to easily measure, listen, and act on customer feedback. ... The team broadly supports defect detection ( VoC ) and root cause identification and resolving (Andon Cord) to re-gain customer trust (Concession). We support these… more