- Lilly (Indianapolis, IN)
- …digital journeys while incorporating customer expectations combined with Voice of the Customer ( VoC ) across both product and disease state sites. By bringing to bear ... customer experience (CX) principles (personas, VoC , journey maps, and UX testing principles) and designing...Encourage evidence-based decision-making and learning from failure while integrating VoC feedback into design. + Develop and communicate a… more
- Alamo Group Inc. (Huntsville, AL)
- …product management input through the pragmatic framework of Voice of the Customer ( VOC ) - ensuring customer insights shape the product roadmap and drive long-term ... bookings, backlog, and market demand. + **Product Management & VOC ** + Lead product management input using VOC... VOC ** + Lead product management input using VOC to capture structured customer feedback across all Sweeper… more
- The Hartford (Hartford, CT)
- …and desired customer and agent experience. + Leverage data analytics : Interpret VoC data in partnership with Small Business Analytics and reporting, identify key ... decisions. + Develop CX-related projects and pilots : Put VOC insights into action to leverage your analysis to...the Agile prioritization process. + Ensure ongoing utilization of VoC feedback : Ensure compliance with the closed-loop process.… more
- AltaGas (Springfield, VA)
- …customer experience (CX) strategy by integrating journey mapping, voice of the customer ( VoC ) analytics, and insight generation into a unified view of the customer ... service initiation, energy assistance, rebates, etc.). * Deploy, manage, and monitor VoC tools and surveys (NPS, CSAT, CES, intercepts) to capture real-time and… more
- Kratos Defense & Security Solutions, Inc. (Oklahoma City, OK)
- …ensures timely renewal of regulatory permits. + Analyzes new material SDSs for VOC (Volatile Organic Compounds) contents and ensures the material is compliant with ... applicable regulations. Inputs the VOC content in the appropriate line in the ERP...are communicated appropriately. + Ensures that volatile organic compound ( VOC ) usage tracking process is accurate and being reported… more
- General Motors (Warren, MI)
- …with SQL and Power BI, and the ability to synthesize Voice of Customer ( VoC ) insights. You will support the team through both structured and ad hoc analysis, ... and analyze structured and unstructured data from multiple sources, including VoC platforms, operational databases, and business systems. + Develop and maintain… more
- MyFlorida (Hudson, FL)
- …Maintains and inventories all medical supplies. Disburses WIC EBT and VOC /ID cards following standard procedure to eligible WIC participants. Instructs clients ... EBT card issuance letter. Records the necessary information on VOC /ID cards and EBT card log. Reviews all data...is required for recertification. Keeps security/separation and inventory of VOC /ID and WIC EBT cards. Loads benefits into WIC… more
- Vanguard (Malvern, PA)
- …of our distribution strategy given industry and competitive flows + Connecting NPS/ VOC insights to strategic health and performance metrics + Evaluating the ... advisor needs and market trends. + Drive Alignment: Connect client feedback (NPS/ VOC ) to strategic health metrics, ensuring our strategy reflects advisor and… more
- TekSynap (Columbus, OH)
- …Video and IPTV/Digital Signage trouble- tickets that cannot be resolved by the VOC Technical Admins + Provide coordination with Data Center Managers requesting rack ... over-the-shoulder training and/or familiarization to required personnel on all VOC activities including, infrastructure configuration, deployment, architecture and engineering,… more
- Alkegen (Howell, MI)
- …to ensure that we are targeting areas where we can win. + Capture VOC to create customer enthusiasm. + Lead the team including total team accountability, effective ... existing business. + Provide feedback to the organization on VOC improvements, new products, new markets, and M&A potential...+ Sales & Business Acumen. + Customer/Client Focus including VOC . + Hunter mentality and ability to develop hunter… more