- Point32Health (Canton, MA)
- …Experience Manager serves as an in-house expert, champion, and voice of customers ( VoC ), across all lines of business, for Harvard Pilgrim Health Care & Tufts ... Health Plan by understanding existing VoC mechanisms or facilitating ways to collect new insights. The position requires strong leadership, collaboration, and… more
- Resideo (Aurora, IL)
- …alignment with business goals and successful execution. + **Market Research & VOC Initiatives** - Conduct **market research** to identify customer needs, competitive ... trends. **Gather and prioritize market requirements** through **Voice of Customer ( VOC ) initiatives** to inform product strategy and roadmap. **MUST HAVES:** +… more
- Amazon (Seattle, WA)
- …Our vision is to be the ultimate steward of the Voice of the Customer ( VoC ), empowering CS and Amazon teams to easily measure, listen, and act on customer feedback. ... The team broadly supports defect detection ( VoC ) and root cause identification and resolving (Andon Cord) to re-gain customer trust (Concession). We support these… more
- Panasonic North America (Newark, NJ)
- …insure that all content is accurate and easy to understand + Utilize VOC feedback across multiple sources to continuously optimize support content, tools and access ... culture, workflow and environment **Insights, Analytics & Reporting** + Analyze VOC data across self-support and live agent interactions to identify opportunities… more
- Boehringer Ingelheim (Ridgefield, CT)
- …Impact, Congress Impact, Publication Impact, Med Ed Impact, voice of customer ( VOC ) measures, Clinical Adoption Ladder, TPOs, and field quality metrics. Therapeutic ... 3rd party data, MedX related activity/impact, field activity/impact, Clinical Adoption Ladder, VOC , etc. + Leads partner with GMA and HP Services on evaluation… more
- 3M (Maplewood, MN)
- …Providing expertise in Design Reviews and quality tools [Voice of Customer ( VOC ), Linear House of Quality (LHOQ), Failure Mode Effects Analysis (FMEA), Advanced ... Planning (APQP), Production Part Approval Process (PPAP), control plans, etc.] Ensuring VOC is translated to robust quality plans that are seamlessly executed at… more
- Graham Packaging Company (Altavista, VA)
- …to achieve continuous flow. + Advocate for the Voice of the Customer ( VOC ) via process capability and defect elimination. + Assess standard work artifacts and ... deployment of Lean tools such as 5S, Visual Factory Aids, SMED concepts, VSM, VOC and Poke Yoke to improve plant safety, quality and throughput performance. +… more
- TE Connectivity (Boston, MA)
- …the TE plants to influence continuous improvements relating to key internal KPI(s); VOC /Customer Complaints/PPM / COPQ / 8D timeliness / 8D evaluation. **This is a ... customer expectations. + Champion in driving the Voice of the Customer ( VOC ) and Extraordinary Customer Experience (ECE) initiatives back into operational sites and… more
- Amazon (Nashville, TN)
- …and implementation of customer-centric solutions * Lead Voice of Customer ( VoC ) initiatives to identify pain points and opportunities * Translate customer ... PMP certificate - Master's degree - Experience with Voice of Customer ( VoC ) methodologies and customer experience analytics - Knowledge of defect prevention… more
- Raymond James Financial, Inc. (Pittsburgh, PA)
- …product opportunities, challenges and trends * Responsible for Voice of Consumer ( VoC ) needs and overall client experience (CX) for both internal and external ... stakeholders * Serves as a VoC on decisions that could impact the overall CX/UX on the Bank's digital platforms and within our lending product suite * Will serve as… more