- DuPont (Wilmington, DE)
- …product growth opportunities. . Continually monitor and refine Voice of Customer ( VOC ) through the product development cycle. . Create and execute end-user-based ... limited to qualitative and quantitative forms of field-based observation days and other VOC capture methods. . Maintain an awareness of trends in the industry and… more
- Medtronic (Santa Rosa, CA)
- …and lagging indicators to enhance therapy awareness. Gather Voice of Customer ( VOC ) input for product development purposes and deliver in executable format to ... marketing strategies, including tracking of leading and lagging indicators; gathering VOC input for product development purposes, and delivering in executable format… more
- Intuit (Mountain View, CA)
- …& Agent Insights and Performance** + Use QA reviews, customer feedback, and VOC data to capture what customers are saying to formulate solutions to top-driving ... Cross-Functionally** + Collaborate with Enablement, Training, Customer Success, Analytics, VOC , BPO leadership, and Continuous Improvement to ensure that quality… more
- Crate & Barrel (Northbrook, IL)
- …closely with the CX Manager, this role will manage projects derived from VoC insights, track progress against key metrics, and collaborate with various departments ... data analysis, preferably in a CX or operations context. + Previous experience with VoC platforms (eg, Medallia, Qualtrics) and BI tools (eg, Tableau, Power BI). +… more
- Alamo Group Inc. (Selma, AL)
- …plan for all new programs and product enhancements. Conduct market research including VoC (voice of the customer) processes and analyze market size, trends, scope, ... + Project management qualification (PMP) or equivalent preferred + Familiarity of formalized VoC (Voice of Customer) processes. Alamo Group is proud to be an Equal… more
- Three Saints Bay (Pascagoula, MS)
- …EPA, OSHA, ASTM 718F, and the Material Data Safety Sheet with regard to VOC compliance. + Conduct surveys of underwater hull, topside, interior, and decks to ... EPA, OSHA, ASTM 718F, and the Material Data Safety Sheet with regard to VOC compliance. + Familiar with corrosion control policy guidance and technical support at… more
- Applied Materials (Santa Clara, CA)
- …stakeholders to define product roadmap features based on Voice of Customer ( VoC ) input. + Develop long-term product strategies in partnership with Marketing, ... with customer needs. + Promote cross-team communication and alignment on key VoC features. + Build and lead a Product Applications team; standardize application… more
- Global Industrial (Buford, GA)
- …5. Voice of the Customer & Feedback Integration * Partner with QA and VOC teams to analyze NPS, CSAT, survey results, and social sentiment. * Recommend process ... or coaching changes based on VOC findings. 6. Team Enablement & Process Excellence * Create and maintain operational playbooks, SOPs, and best practices. * Conduct… more
- Cole-Parmer (Buffalo, NY)
- …with Key Opinion Leaders (KOLs), design and execute Voice of Customer ( VoC ) initiatives to gather feedback, identify needs, and drive product innovation and ... new media, social, and online + Customer insights experience including a VOC toolkit with relevant examples of prior achievements + Marketing management experience… more
- Wolters Kluwer (Tampa, FL)
- …+ Represent the voice of the customer through direct engagement and VOC activities. + Oversee the day-to-day activities of Technology Product Managers, ensuring ... initiatives with business goals. + Customer-Centric Mindset - Experience in VOC activities and customer engagement. **Our Interview Practices** _To maintain a… more