- EchoStar (Englewood, CO)
- …of the overall customer experience. **Job Duties and Responsibilities** As a Voice of Customer (VOC) Data Scientist, you'll be instrumental in shaping our ... for DISH/SlingTV, prioritizing areas for improvement. + Collaborate with Voice of Customer (VoC) team members to translate insights into actionable feedback… more
- MAPFRE Insurance (Webster, MA)
- Customer Quality/ Voice of The Customer Program Manager Date: Aug 8, 2025 Location: Webster, MA, US Company: MAPFRE ** Join MAPFRE Insurance as a Customer ... where innovation meets impact? MAPFRE Insurance is seeking a visionary ** Customer Quality & Voice of the Customer Program Manager** to lead initiatives… more
- Sprinklr (AZ)
- …environment. You will own the execution, and continuous improvement of all customer voice implementations, from onboarding through go-live, ensuring technical ... and an outstanding customer experience. You will act as the Sprinklr Voice SME across deployments, while building scalable processes to support growth and drive … more
- TekSynap (Arlington, VA)
- …and project management coordination for JSP voice projects and for JSP customer voice projects. + Provide system reporting and ensure the system can ... **RESPONSIBILITIES** + Overseeing and managing all aspects of the team supporting voice services for JSP supported customers, including VoIP, VoSIP, and TDM… more
- ManTech (Annapolis Junction, MD)
- ManTech seeks a motivated, career- and customer -oriented Voice Over Internet Protocol (VOIP) Technician to join our team in Annapolis Junction, MD. In this role, ... managing POTS lines, including e911 services in support of the Government customer . **Responsibilities include, but are not limited to:** + Provide broad telephony… more
- Baylor Scott & White Health (Dallas, TX)
- **JOB SUMMARY** We're seeking a strategic and data-driven Senior Analyst to join our Voice of Customer (VoC) Program team at Baylor Scott & White Health in the ... DFW area, this position is hybrid. **ESSENTIAL FUNCTIONS OF THE VOICE OF CUSTOMER SENIOR ANALYST** **Program Strategy, Execution and Integration:** + Execute and… more
- CVS Health (Boston, MA)
- …Summary:** The Manager, Digital CEM is responsible for monitoring and providing actionable voice of the customer insights to our Digital product team along ... Experience across digital channels. This role will help to support Voice of Customer insights for Experiences across the Digital enterprise. The Manager, Digital… more
- Amazon (Seattle, WA)
- … customer satisfaction and retention * Collaborate with Product Management to provide voice of customer feedback and help shape the roadmap for AI-powered ... expansion opportunities. You'll work closely with product teams to provide voice -of- customer feedback and with solutions architects to optimize customer … more
- ManTech (Doral, FL)
- **MANTECH** seeks a motivated, career and customer -oriented **Sr. Voice and Communication Engineer** to join our team in **Doral, FL** . **Responsibilities ... include but are not limited to:** + Manages the day-to-day administration and maintenance of computer systems, network servers, and virtualization technologies, ensuring reliable operation and optimal performance. + Installs and upgrades computer components… more
- Fiserv (Omaha, NE)
- …workflows, training materials, user experience, and support resources. + Serve as a voice of the customer , advocating for enhancements to processes, systems, and ... government). + Familiarity with CX tools and methodologies (eg, journey mapping, voice -of- customer programs, UX/UI principles). + Strong grasp of analytics tools… more
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