- EchoStar (Englewood, CO)
- …of the overall customer experience. **Job Duties and Responsibilities** As a Voice of Customer (VOC) Data Scientist, you'll be instrumental in shaping our ... for DISH/SlingTV, prioritizing areas for improvement. + Collaborate with Voice of Customer (VoC) team members to translate insights into actionable feedback… more
- Sprinklr (AZ)
- …environment. You will own the execution, and continuous improvement of all customer voice implementations, from onboarding through go-live, ensuring technical ... and an outstanding customer experience. You will act as the Sprinklr Voice SME across deployments, while building scalable processes to support growth and drive … more
- TekSynap (Arlington, VA)
- …and project management coordination for JSP voice projects and for JSP customer voice projects. + Provide system reporting and ensure the system can ... **RESPONSIBILITIES** + Overseeing and managing all aspects of the team supporting voice services for JSP supported customers, including VoIP, VoSIP, and TDM… more
- ManTech (Doral, FL)
- **ManTech** seeks a motivated, career and customer -oriented ** Voice and Video Architect** to join our team in **Fort Bragg, NC** . **Responsibilities include but ... are not limited to:** + Designs, implements, and maintains complex voice and video communication solutions, ensuring seamless and effective organizational… more
- ManTech (Annapolis Junction, MD)
- ManTech seeks a motivated, career- and customer -oriented Voice Over Internet Protocol (VOIP) Technician to join our team in Annapolis Junction, MD. In this role, ... managing POTS lines, including e911 services in support of the Government customer . **Responsibilities include, but are not limited to:** + Provide broad telephony… more
- Amazon (Seattle, WA)
- … customer satisfaction and retention * Collaborate with Product Management to provide voice of customer feedback and help shape the roadmap for AI-powered ... expansion opportunities. You'll work closely with product teams to provide voice -of- customer feedback and with solutions architects to optimize customer … more
- Robert Half The Creative Group (Boston, MA)
- …+ Leading journey mapping to identify pain points and define opportunities to enhance customer experiences + Conducting Voice of Customer (VoC) analysis to ... marketing, design, product, and technology Preferred Skills: + Journey Mapping + Voice of Customer (VoC) Analysis + Design Thinking + Human-Centered Design + CX… more
- ManTech (Doral, FL)
- **MANTECH** seeks a motivated, career and customer -oriented **Senior Voice & Communication Technician** to join our team in **Doral, FL.** **Responsibilities ... include but are not limited to:** + Leads the operation and maintenance efforts for audiovisual technologies. + Responsible for developing and implementing plans for the troubleshooting, repair, and upgrade of AV system equipment. + Interfaces with users,… more
- Microsoft Corporation (Redmond, WA)
- …and iterate program processes, tools, and strategies based on data and feedback. + Be Voice of Customer to share insights and best practices and partner with ... processes, tools, and strategies based on data and feedback. + Be Voice of Customer to share insights and best practices and partner with engineering,… more
- The Childrens Place (Secaucus, NJ)
- …a customer to determine the highest leverage points to efficiently improve the customer experience. + ** Voice of Customer :** Build and manage a ... With a track record of delivering results, they are customer -obsessed and steeped in culture. Their inner kid is...comprehensive Voice of Customer program by integrating insights from surveys, … more